Arianni Montanez
Queens
Summary
Dynamic manager with over 10 years of experience in optimizing team performance and enforcing customer service standards. Expertise in developing strategies that significantly improve customer satisfaction ratings in health services.
Overview
21
21
years of professional experience
Work History
Costumer services
Fernando rodriguez
Queens
09.2018 - Current
- Assisted in developing strategies aimed at improving customer satisfaction ratings associated with Health Services Management activities.
Manager
Marsovie pierre
New York
03.2010 - 12.2016
- Enforced customer service standards and resolved customer problems to uphold quality service.
Front Office Manager
Melsys fernandez
Manhattan
08.2004 - 11.2009
- Supervised staff scheduling and training for optimal team performance.
Skills
- Customer relationship management
- Service quality assurance
- Customer satisfaction strategies
- Team performance optimization
- Staff training and development
- Client engagement techniques
- Critical thinking
Timeline
Costumer services
Fernando rodriguez
09.2018 - Current
Manager
Marsovie pierre
03.2010 - 12.2016
Front Office Manager
Melsys fernandez
08.2004 - 11.2009