Arianys Martinez
Waitress
Miami,FL
Summary
Motivated waitress with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Housekeeper
BEST Hospitality Training
Boston, MA
12.2021 - 05.2022
- Washed and put away kitchen dishes, utensils and glassware.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Waitress
Olive Garden Restaurant
Stoughton, MA
11.2019 - 06.2020
- Greeted new customers, discussed specials, and took drink orders.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Processed orders and sent to kitchen employees for preparation.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Inspected dishes and utensils for cleanliness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked guests' identification before serving alcoholic beverages.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Used cash registers and credit card machines to cash out customers.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
Lawrence High School
Lawrence, MA 09.2015 - 05.2019
Skills
Menu memorization
Beverage preparation
Cash Handling
Hospitality service expertise
High-volume dining
Daily specials memorization
Client communication
Basic math skills
Cleaning and sanitizing
Time management skills
Liquor law compliance
Timeline
Housekeeper
BEST Hospitality Training
12.2021 - 05.2022
Waitress
Olive Garden Restaurant
11.2019 - 06.2020
Lawrence High School
09.2015 - 05.2019