Aric Cote
Kissimmee,FL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
19
19
years of professional experience
Work History
Security Supervisor
Rosen Inn Lake Buena Vista
09.2018 - Current
- Primary duties include operating front gate greeting guest and directing them to lobby, checking in visitors of guest, taking calls from guests regarding any issues, dispatching officers to various calls for emergency or non-emergency situations, and if necessary, call emergency services
- Patrolling property reporting possible hazards and anything suspicious
- As of June 2021, as Security Relief Supervisor duties were to lead shift, prepare reports on said shift.
- Analyzed and investigated incidents alongside functional management and security supervisors
- Screened vendors and contractors before granting access to restricted areas
- Supervised team of 4+ security personnel during shift
- Implemented surveillance cameras to investigate loss, fraud, theft and abuse by employees or visitors
- Trained new security officers
Security Officer
Lake Nona Golf and Country Club
05.2017 - 09.2018
- Gated security checking I.D.’s of contractors, members and their guests, guest of residents, anyone with appointments, and preventing unauthorized entrances
- Performing mobile patrols at various Lake Nona properties Owned by Tavistock Development performing various duties depending on different site.
Security Officer
Securitas Security Services
02.2016 - 06.2017
- Guarding main lobby during third shift at CVS Distribution Center in Orlando, Florida
- Issuing temporary i.d.'s
- Due to new employees and contractors, issuing keys to authorized users, writing activity reports hourly and incident reports when necessary, and filing appropriate paperwork
- Other duties included working truck gate
- Processing arriving deliveries, checking temperatures of refrigerated truck, and processing inbound and out bound CVS trucks.
Security Officer
Cambrit Security Services, Sacred Heart School
Newburgh, New York
11.2010 - 10.2015
- Stand guard at various stores at Woodbury Commons Premium Outlets to keep close eye on customers to deter shoplifting
- Stores include Bottega Veneta, Salvador Ferragamo, Coach, Gucci, Yves Saint Laurent, and Tom Ford
- Preforming crowd control at different stores
- Guard vacant lot from trespassers and occasionally work as crossing guard at Sacred Heart Catholic school.
Shift Manager
McDonald’s
09.2003 - 06.2011
- Primary Duties included being cashier, order taking, short order cook, and custodial work
- I have also worked drive through e
- I made deliveries to customers at Grant Turnaround on West Point
- I was also entrusted with store closing at night which included preparing nighttime deposits, making sure store was cleaned and locked down, and bringing night time deposits to bank.
Education
Political Science
Rockland County Community College
Haverstraw, NYCriminal Justice
Orange County Community College
Middletown, NYJames I. O’Neill High School
Highland Falls, NY06.2006
Skills
- New Security Technologies
- Staff Leadership
- Administrative Duties
- Problem Identification
- Incident Mitigation
- Security Team Leadership
- Daily Status Reports
- Medical Emergency Response
- Security Procedure Implementation
- Security Reporting
- Closed Circuit TV Systems
- Shift Scheduling
- Control Crowd
- Uniform Requirements
- Visitor Monitoring
Timeline
Security Supervisor
Rosen Inn Lake Buena Vista
09.2018 - Current
Security Officer
Lake Nona Golf and Country Club
05.2017 - 09.2018
Security Officer
Securitas Security Services
02.2016 - 06.2017
Security Officer
Cambrit Security Services, Sacred Heart School
11.2010 - 10.2015
Shift Manager
McDonald’s
09.2003 - 06.2011
Political Science
Rockland County Community College
Criminal Justice
Orange County Community College
James I. O’Neill High School
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