ARIC ERLANDSEN
LA MESA,CA
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
23
23
years of professional experience
Work History
Service Manager
Kearny Mesa Hyundai
2017.08 - Current
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Analyzed service reports to identify areas of improvement.
- Implemented strategies to increase customer service satisfaction ratings.
- Developed department processes and procedures to boost customer satisfaction.
Parts Manager
Carquest Auto Parts
2001.01 - 2017.08
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Ordered parts for customers, repair shops, and service departments for use in [Type] equipment.
- Supervised and trained staff on product knowledge and customer service.
- Managed and developed program to provide several orders daily to supply local chain of stores with inventory,
- Maintained positive work environment for all employees.
Education
Grossmont College
El Cajon, CASkills
- Quality Control
- Time Management
- Establishing Vision
- Task Delegation
- Certified Master Hyundai Service Manager
- Conflict Resolution
- Regulatory Compliance
- Critical Thinking
- Energetic and Outgoing
- Preventive Maintenance
- Honest and Trustworthy
- Reliable and Responsible
Timeline
Service Manager
Kearny Mesa Hyundai
2017.08 - Current
Parts Manager
Carquest Auto Parts
2001.01 - 2017.08
Grossmont College
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