Aric Hanson
Maple,MN
Summary
Correctional Supervisor at Sherburne County Government Center, adept at resolving customer service issues and enhancing team productivity through effective communication and coaching. Skilled in workload management and stakeholder engagement, I successfully implemented corrective actions that boosted customer confidence and minimized escalations, fostering a positive work environment.
Overview
25
25
years of professional experience
Work History
Jail Sergeant
Sherburne County Government Center
02.2001 - Current
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Identified and corrected deficient performance and monitored entire facility via jail video system. Monitor all outside activities and entrances.
- Team supervisor of 30 staff who managed up to 600 residents and clients.
- Lead investigations into all and any incidents in the facility.
- Developed strategic plans to optimize resource allocation and project management.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall county vision.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
Education
Associate of Science - Mechanical Drafting
Anoka Technical College
Anoka, MN06.1996
Skills
- Workload management
- Industry expertise
- Meeting facilitation
- Employee scheduling
- Conflict resolution
- Staff supervision
- Accountability culture
- Facility security protocols
- Employee coaching
- Inmate supervision
- Security protocols
- De-escalation techniques
- Inmate classification
- Court liaison
- First aid and CPR
Timeline
Jail Sergeant
Sherburne County Government Center
02.2001 - Current
Associate of Science - Mechanical Drafting
Anoka Technical College
Sherburne County Sheriff's Office 2025 Supervisor of the Year
I believe to be successful in the corrections and law enforcement field it is imperative to live in the community you serve. After successfully working at Sherburne County for nearly 25 years I want to make a pivot to work with the same people in my community as well as work for an agency that does not prioritize profits before their duties to the community they serve.