Elijah Shaw
Summary
Accomplished Jail Sergeant at Fisher County Sheriff's Office, adept in inmate supervision and conflict management. Enhanced safety through innovative emergency response plans, boosting staff morale and efficiency. Demonstrated exceptional customer service and critical thinking skills across roles, significantly improving operational outcomes.
Developed leadership and crisis management skills within correctional setting, seeking to transition into new field. Skilled in conflict resolution and team coordination. Aiming to leverage these abilities to contribute effectively in new professional environment.
Professional law enforcement leader with strong background in supervisory roles and correctional facility management. Adept at fostering team collaboration, ensuring compliance with regulations, and maintaining security and order. Skilled in conflict resolution, emergency response, and procedural enforcement. Known for reliability, adaptability, and results-driven approach.
Overview
9
9
years of professional experience
Work History
Jail Sergeant
Fisher County Sheriff's Office
06.2022 - 09.2024
- Developed emergency response plans to address potential crises within the jail facility, ensuring staff preparedness for critical situations.
- Monitored surveillance systems regularly to maintain a comprehensive understanding of daily activities and identify potential security breaches.
- Increased staff morale through regular recognition of outstanding performance and fostering a positive work environment.
- Maintained order in the facility by addressing inmate behavioral issues promptly and effectively.
- Collaborated with other law enforcement agencies to facilitate efficient prisoner transfers and extraditions.
- Streamlined booking processes by updating intake forms and procedures to expedite check-in times for incoming inmates.
- Promoted a safe environment by enforcing jail policies and procedures consistently among all staff members.
- Ensured accurate record-keeping for inmate information, including medical records, work assignments, and disciplinary actions.
- Assisted with budget planning for the jail facility by monitoring supply inventory levels and making cost-effective purchasing decisions.
- Supervised the transportation of inmates to court appearances or medical appointments, ensuring safety and security during offsite visits.
- Trained new officers in jail operations, safety protocols, and crisis management techniques to improve overall team performance.
- Resolved issues and disputes between inmates professionally and respectfully.
- Completed daily work report sheets and delegated tasks to employees.
- Participated in development of correctional policies and procedures.
- Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Established positive working relationships and maintained boundaries with resident offenders.
- Received and inspected mail, property, and funds from visitors on behalf of designated inmates.
911 Dispatcher
Fisher County Sheriff's Office
06.2022 - 09.2024
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Answered calls from automatic routing system and took basic information from callers.
- Increased situational awareness among responding units through timely updates on evolving incident conditions.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
- Provided on-the-job training and coaching to develop new dispatchers.
Live-In Caregiver
Self
05.2017 - 10.2020
- Maintained a clean, safe living environment for clients by performing housekeeping tasks such as laundry, cleaning, and organizing household items.
- Enhanced nutritional intake of clients by preparing healthy meals according to dietary restrictions or preferences.
- Promoted clients'' physical and mental health by engaging them in appropriate exercises and recreational activities.
- Administered medications accurately and timely, ensuring proper dosages for optimum client health.
- Transported clients to medical appointments or social engagements as needed while prioritizing safety during travel.
- Implemented strategies for fall prevention in the home environment to minimize injury risk for elderly or disabled clients.
- Enhanced clients'' quality of life by providing compassionate and attentive care.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Customer Service Representative
Lowe's
11.2015 - 01.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Unloaded and stocked inventory using forklift and narrow aisle picker.
- Trained new personnel regarding company operations, policies and services.
Education
High School Diploma -
Roby CISD
Roby, TXNo Degree - Game Design
Collins College
Tempe, AZSkills
- Inmate supervision
- Restraint techniques
- Contraband control
- Incident investigation
- Suicide prevention
- De-escalation techniques
- Policy enforcement
- Security procedures
- Inventory counting
- Administration
- Conflict management
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Computer proficiency
- Complaint handling
- Complaint resolution
Timeline
Jail Sergeant
Fisher County Sheriff's Office
06.2022 - 09.2024
911 Dispatcher
Fisher County Sheriff's Office
06.2022 - 09.2024
Live-In Caregiver
Self
05.2017 - 10.2020
Customer Service Representative
Lowe's
11.2015 - 01.2017
High School Diploma -
Roby CISD
No Degree - Game Design
Collins College