Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation.
Overview
5
5
years of professional experience
Work History
Warranty Manager
Love's furniture & Carpet
Lyons, New York
07.2022 - 08.2026
Managed warranty claims processing for furniture and carpet products, ensuring timely and accurate claim resolutions.
Coordinated communication between customers and manufacturers to effectively resolve warranty issues, enhancing customer satisfaction.
Resolved disputes among customers, suppliers, sales representatives, and other stakeholders regarding warranties, fostering strong relationships and trust.
Investigated customer complaints related to product quality or service provided under a manufacturer's warrantee policy.
Provided technical support to customers regarding product warranties.
Oversaw documentation of all product warranties and associated records.
Maintained detailed records of warranty claims and customer interactions in database.
Counter Server
Hometown Auto Sales
Lyons, New York
02.2021 - 06.2022
Provided excellent customer service to enhance client experience at the auto sales counter.
Answered customer inquiries about vehicle features and financing options effectively.
Processed customer transactions efficiently using point-of-sale systems.
Maintained cleanliness and organization of the sales area to promote a welcoming environment.
Assistant Service Manager / Warranty Administrator at Selking International TrucksAssistant Service Manager / Warranty Administrator at Selking International Trucks