EDGAR ROB HALL
Millbury
Summary
Detail-oriented operations and compliance professional specializing in process execution, documentation accuracy, and adherence to policies in high-accountability settings. Skilled in auditing, validating documentation, and ensuring compliance with procedures and regulations. Experienced in cross-departmental coordination to resolve discrepancies and enhance workflows. Proven success in managing personnel and implementing process improvements that drive efficiency and operational consistency.
Overview
13
13
years of professional experience
Work History
Assistant Service Manager / Warranty Administrator
Selking International Trucks
Stony Ridge
08.2018 - Current
- Ensured compliance with OEM policies and procedures by reviewing and approving repair orders and warranty claims for accuracy and completeness, minimizing errors in submissions
- Audited documentation and supporting data to confirm that all work met established standards before submission and finalization
- Coordinated with multiple departments (technicians, parts, management) to resolve discrepancies and ensure proper documentation of completed work, enhancing interdepartmental communication
- Monitor operational performance and implement process improvements, increasing shop efficiency from 54% to 84%
- Track and analyze performance metrics to ensure timely completion of work and adherence to established procedures
- Oversee daily workflow and allocate work to maximize efficiency of personnel and resources
- Ensure all work is properly documented and finalized in a timely manner to meet internal and manufacturer requirements
- Identified process gaps and implemented corrective actions to improve accuracy and reduce rework, contributing to streamlined operations
Parts Manager
Camping World
Rossford
02.2018 - 08.2018
- Coordinated with service teams and vendors to secure timely availability of parts for job completion, minimizing project delays
- Implemented organizational improvements that streamlined workflows and reduced delays in parts availability
- Managed inventory control processes to ensure accurate tracking and documentation of materials, supporting operational continuity
Service Advisor
General Truck Sales
Maumee
03.2017 - 02.2018
- Coordinated communications between customers, technicians, and parts to facilitate seamless job execution
- Managed workflow from job intake through completion, ensuring timely documentation and clear communication with customers
- Monitored project progress and addressed issues promptly to maintain on-time completion
Sales Manager
The Andersons Mower Center
Maumee
11.2015 - 03.2017
- Developed and implemented operational processes that enhanced overall efficiency and profitability
- Coordinated cross-department activities to ensure alignment and effective execution of strategic initiatives
- Supervised department operations, focusing on planning, budgeting, and performance tracking to meet organizational goals
Service Chemical Sales
Vesco Oil Corporation
Detroit
11.2012 - 11.2015
- Delivered training and technical support on equipment usage and operational best practices to improve user competency
- Coordinated planning and decision-making across multi-state territory to ensure effective service delivery
- Analyzed operational data, collaborating with service departments to enhance process consistency
Education
High School Diploma -
Bowling Green High School
Bowling Green, OH06-1999
Skills
- Warranty processing
- Compliance auditing
- Project oversight
- Process improvement
- Team development
- Safety management
- Issue resolution
- Work planning
- Customer relationship management
- Workflow optimization
- Warranty claim management
- Performance metrics tracking
Earlier Experience
- Tractor Supply Company — Store Leadership (supervision, operations, compliance)
- Mathews Ford — Service Advisor (documentation, workflow coordination)
- Rouen Automotive Group — Parts Manager (inventory control, reporting)
- Tri-Motors Ford — Service Manager (workflow oversight, performance tracking)
- Phil Leak Company — Sales Representative
Timeline
Assistant Service Manager / Warranty Administrator
Selking International Trucks
08.2018 - Current
Parts Manager
Camping World
02.2018 - 08.2018
Service Advisor
General Truck Sales
03.2017 - 02.2018
Sales Manager
The Andersons Mower Center
11.2015 - 03.2017
Service Chemical Sales
Vesco Oil Corporation
11.2012 - 11.2015
High School Diploma -
Bowling Green High School