Arica De La Cerda
Houston
Summary
Dedicated cashier with proven skills in cash register operation, customer relationship management, and effective communication. Committed to delivering exceptional service and training new team members to enhance overall store performance.
Overview
16
16
years of professional experience
Work History
Cashier
Lowes
Houston
06.2018 - 01.2025
- Operated cash register with high accuracy, processing payments by cash, check, credit card, gift card, or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed customer transactions accurately and efficiently using point-of-sale system.
- Processed sales transactions promptly, minimizing customer wait times.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Assisted customers in selecting products and answering questions about merchandise.
- Delivered exceptional customer service and promoted loyalty programs to enhance customer retention.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Learned roles of other departments to provide coverage and keep store operational.
- Stocked shelves with merchandise to maintain inventory levels.
- Followed company security procedures for handling large sums of money.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Helped with purchases and signed customers up for rewards program.
Cashier
Walmart
Corpus Christi
03.2009 - 12.2016
- Guided customers in product selection and addressed merchandise inquiries to enhance shopping experience.
- Handled cash, credit, and debit transactions with attention to detail.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
- Delivered friendly service and resolved customer inquiries and concerns promptly, fostering customer satisfaction.
- Ensured clean and organized checkout area, contributing to a positive customer experience.
- Issued receipts, refunds, credits or change due to customers.
- Followed company policies for handling returns and exchanges effectively.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Restocked shelves with products to ensure availability for customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
GED -
Del Mar College
Corpus Christi, TX09-2009
Skills
- Cash register operation
- Point-of-sale systems
- Payment processing
- Sales processing
- Inventory management
- Customer relationship management
- Sales forecasting
- Problem solving
- Time management
- Effective communication
Timeline
Cashier
Lowes
06.2018 - 01.2025
Cashier
Walmart
03.2009 - 12.2016
GED -
Del Mar College