Arica Johnston
Indianapolis,IN
Summary
Dynamic Transportation Specialist with IU Health Lifeline, adept at coordinating logistics and emergency response. Proven expertise in patient data management and conflict resolution, ensuring seamless transfers and optimal care. Recognized for meticulous record-keeping and effective team collaboration, driving efficiency in high-pressure environments.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Transportation Specialist
IU Health Lifeline
Indianapolis, Indiana
06.2026 - Current
- Coordinated transportation logistics for patient transfers, ensuring timely and efficient movement across multiple healthcare facilities.
- Handled emergency phone calls, gathering critical information to support swift response and decision-making.
- Maintained accurate records of incoming calls, documenting essential details to facilitate effective incident tracking and response.
- Participated in training sessions to enhance knowledge related to job functions.
Central Intake/Customer Service II
Indiana University Health Infusion Pharmacy
Indianapolis, Indiana
11.2023 - 06.2026
- Managed intake and evaluation of medical referrals, ensuring comprehensive information gathered for optimal patient care.
- Processed prior authorizations based on patient insurance requirements to facilitate care.
- Entered patient information into Brightree system, maintaining accurate records for enhanced data integrity.
- Monitored patient progress, facilitating timely discharge readiness and continuity of care.
- Coordinated delivery of IV medications and scheduled educational sessions for patients.
Front Office Scheduler and Medical Assistant
Moazzam Habib MD Diabetes & Endocrinology
Indianapolis, Indiana
12.2022 - 11.2023
- Acted as the first point of contact, managing patient check-ins and check-outs efficiently.
- Coordinated diabetes and endocrinology consultations, enhancing patient flow and reducing wait times.
- Communicated schedule changes across the organization, ensuring staff and patients were informed and prepared.
- Maintained precise records of patient engagements and cancellations to ensure data integrity.
- Roomed patients while taking vitals and documenting medical history accurately.
- Assisted patients with medication discount programs, increasing access to necessary treatments.
Customer Care Representative
Lennar Homes
Indianapolis, Indiana
11.2021 - 11.2022
- Resolved customer complaints by delivering effective solutions and support.
- Responded promptly to customer requests via phone, email, and chat platforms.
- Maintained accurate records of customer interactions and transactions, supporting effective follow-up and service delivery.
- Educated clients on warranty processes and home maintenance requirements.
- Acted as primary contact for new homeowners during warranty period.
- Coordinated communication between clients and construction teams, facilitating timely project updates and issue resolution.
- Scheduled trades for repairs and processed payments upon satisfactory completion.
- Conducted home inspections to verify compliance with closing dates, ensuring timely project completion.
Central Intake/Customer Service II
Indiana University Health Home Care
Indianapolis, Indiana
12.2016 - 11.2021
- Evaluated and processed new homecare referrals to verify eligibility and collect documentation.
- Monitored hospitalized homecare patients, facilitating timely discharge planning.
- Coordinated scheduling for SN, PT, OT, SP, and SW, streamlining HHC admissions.
- Collaborated with diverse teams to resolve product and service issues, enhancing customer satisfaction.
- Engaged with cross-functional teams to drive goal attainment.
- Worked closely with team members to achieve project goals and meet deadlines.
- Performed day-to-day duties with accuracy and efficiency.
- Maintained current knowledge through ongoing education and advanced training.
Education
High School Diploma -
Scecina Memorial High School
Indianapolis, IN06-1994
Skills
- Transportation logistics
- Patient transportation coordination
- Referral logistics management
- Healthcare transportation
- Patient data management
- Insurance verification coordination
- Transport documentation management
- Stakeholder communication
- Time management
- Attention to detail
- Conflict resolution
- Team collaboration
Certification
- HIPAA
Timeline
Transportation Specialist
IU Health Lifeline
06.2026 - Current
Central Intake/Customer Service II
Indiana University Health Infusion Pharmacy
11.2023 - 06.2026
Front Office Scheduler and Medical Assistant
Moazzam Habib MD Diabetes & Endocrinology
12.2022 - 11.2023
Customer Care Representative
Lennar Homes
11.2021 - 11.2022
Central Intake/Customer Service II
Indiana University Health Home Care
12.2016 - 11.2021
High School Diploma -
Scecina Memorial High School