Arica Moses
Jonesboro ,GA
Summary
Detail-oriented insurance professional with experience in claims processing, underwriting support, and regulatory compliance within State Farm. Skilled in complaint resolution, documentation accuracy, root-cause analysis, and cross-functional collaboration. Strong ability to manage sensitive customer matters while ensuring compliance with internal and regulatory guidelines. Recognized for critical thinking, sound judgment, and process improvement support.
Overview
7
7
years of professional experience
Work History
Underwriting Assistant
State Farm
06.2024 - Current
- Review applications for compliance with underwriting and regulatory guidelines.
- Maintain accurate documentation and ensure completeness of enterprise records.
- Collaborate with internal departments to resolve discrepancies and escalated issues.
- Identify potential risks and escalate concerns appropriately.
- Support process improvements to enhance workflow efficiency and compliance.
Claims Associate
State Farm
12.2022 - 06.2024
- Investigated and processed customer complaints and claims in accordance with policy and regulatory requirements.
- Communicated with customers to obtain additional information and determine root causes.
- Prepared detailed written responses and documentation for claim resolutions.
- Ensured compliance with internal standards and state insurance guidelines.
- Identified trends and potential risks impacting customer experience and brand reputation.
- Collaborated with internal business partners to resolve escalated and sensitive matters.
Business Services Coordinator
Whirlpool
10.2021 - 12.2022
- Evaluated customer data to diagnose problems and ensure precise record-keeping.
- Investigated and resolved complex concerns by examining case specifics, resulting in better service delivery.
- Analyzed customer feedback and established strategies to elevate customer experience while strengthening data tracking systems.
- Evaluated first-call resolution rates and issue response times to identify areas for operational improvement.
Payment Specialist
Ncourt
08.2019 - 06.2020
- Reviewed and validated financial transactions to ensure compliance and accuracy.
- Conducted audits and identified discrepancies, reducing processing errors.
- Assisted in resolving complex account issues through research and cross-team coordination.
Education
Administrative Assistant Certificate -
Penn Foster Career School
Atlanta, GABachelor of Science - Accounting
University of Phoenix
06.2026
Licensed Property & Casualty Adjuster - undefined
01.2022
Skills
- Complaint Processing & Routing
- Regulatory & Compliance Monitoring
- Root-Cause Investigation
- Customer Communication (Verbal & Written)
- Executive & Escalated Issue Support
- Documentation & Record Management
- Cross-Functional Collaboration
- Risk Identification & Reporting
- Process Improvement Support
- Microsoft Excel & Enterprise Systems
Timeline
Underwriting Assistant
State Farm
06.2024 - Current
Claims Associate
State Farm
12.2022 - 06.2024
Business Services Coordinator
Whirlpool
10.2021 - 12.2022
Payment Specialist
Ncourt
08.2019 - 06.2020
Bachelor of Science - Accounting
University of Phoenix
Licensed Property & Casualty Adjuster - undefined
Administrative Assistant Certificate -
Penn Foster Career School