ARICELIA ROBLEDO
Riverside,CA
Summary
Results-driven Beauty Manager at Nordstrom with a track record of driving sales growth and enhancing customer loyalty through targeted strategic initiatives. Expertise in training and development, visual merchandising, and effective communication has consistently achieved operational excellence. Proven ability to cultivate strong relationships with teams and vendors, elevating performance to meet business objectives. Seeking to leverage these skills in a dynamic role focused on delivering exceptional customer experiences for continued company success.
Overview
20
20
years of professional experience
Work History
Beauty Assistant Manager
Nordstrom
South Coast Plaza, CA
05.2017 - Current
- Develop team and leadership skills, mentoring future leaders.
- Collaborate with recruiters and vendors post-interview to assess potential candidates.
- Verify attendance records for adherence to company policies on punctuality and absences.
- Review business metrics to identify improvement opportunities.
- Organize and direct team meetings to assess business performance.
- Facilitated one-on-one performance meetings with employees to review priorities and set goals.
- Implemented merchandising displays and promotional products to meet marketing standards.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Customer-obsessed by providing exceptional service through our 5-point selling standard, and increasing sales.
- Operational excellence is achieved by maintaining a clean and well-merchandised beauty department, while ensuring a pleasant shopping experience for customers.
- Collaborate effectively with managers and vendors to facilitate the development and execution of events that align with the company's objectives.
Lancôme Counter Manager
Macy's
Riverside, CA
05.2015 - 01.2017
- Maintained accurate records of daily, weekly, and monthly sales figures.
- Developed and implemented strategies to increase customer loyalty and satisfaction.
- Maintained consistent communication with the Account Executive and the store manager.
Education Manager
Sephora
Rancho Cucamonga
01.2005 - 05.2015
- Develop strong relationships among peers, brand partners, and mall businesses.
- Facilitated growth in sales by implementing strategic training sessions.
- Collaborated with District Education Manager to assess and discuss weekly business metrics.
- Utilize career pathway reviews to advance employees in their positions.
- Responsible for client feedback and troubleshooting.
Skills
- Effective communication
- Relationship Building Abilities
- Training and development
- Goal-oriented mindset
- Visual merchandising proficiency
- Time management
- Decision-making
- Outsourcing events
- Sales data analysis
- Strong organizational skills
- Bilingual
References
References available upon request.
Timeline
Beauty Assistant Manager
Nordstrom
05.2017 - Current
Lancôme Counter Manager
Macy's
05.2015 - 01.2017
Education Manager
Sephora
01.2005 - 05.2015
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