Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Arichay Rithiphong

Kings Mountain,NC

Summary

Hardworking restaurant manager with several years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.

Overview

20
20
years of professional experience

Work History

Restaurant Manager

Khop Khun Taste of Thailand
Shelby, NC
12.2023 - Current
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.

Retail Store Owner

Self-employeed
Kings Mountain, NC
01.2021 - 08.2023
  • Monitored competition in order to stay ahead of industry trends.
  • Performed financial analysis of operations including evaluating pricing structures, cost control measures.
  • Resolved customer complaints in a timely manner while ensuring their satisfaction.
  • Created a budget and tracked expenses in order to maximize profits.

Freight Broker

US BULK Transportation, inc.
Kings Mountain, NC
07.2004 - 12.2019
  • Researched new carriers that could provide cost savings or improved services.
  • Monitored shipments for on-time delivery and communicated status updates to customers.
  • Provided customer service by responding promptly to inquiries and resolving any issues that arose.
  • Coordinated the entire shipping process, from pick-up to delivery of goods.
  • Identified opportunities for cost reduction through negotiation or alternate routing options.
  • Utilized problem solving skills to resolve conflicts between customers and carriers.
  • Ensured compliance with federal regulations regarding safety standards for vehicles transporting hazardous materials.
  • Developed relationships with freight carriers to negotiate competitive rates and services.
  • Tracked shipment progress using GPS technology or other tracking systems.
  • Quoted potential customers on price of freight brokerage.
  • Negotiated rates based on current market trends.
  • Cold called new customers to increase profits.

Education

Some College (No Degree) - Finance

UNCC
Charlotte

Skills

  • Recruitment
  • Customer Engagement
  • Schedule Coordination
  • Staff Management
  • Operations Management
  • Restaurant operations management

Languages

laos
Professional
Thai
Professional

Timeline

Restaurant Manager

Khop Khun Taste of Thailand
12.2023 - Current

Retail Store Owner

Self-employeed
01.2021 - 08.2023

Freight Broker

US BULK Transportation, inc.
07.2004 - 12.2019

Some College (No Degree) - Finance

UNCC

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Arichay Rithiphong