Arichay Rithiphong
Kings Mountain,NC
Summary
Hardworking restaurant manager with several years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.
Overview
20
20
years of professional experience
Work History
Restaurant Manager
Khop Khun Taste of Thailand
Shelby, NC
12.2023 - Current
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
Retail Store Owner
Self-employeed
Kings Mountain, NC
01.2021 - 08.2023
- Monitored competition in order to stay ahead of industry trends.
- Performed financial analysis of operations including evaluating pricing structures, cost control measures.
- Resolved customer complaints in a timely manner while ensuring their satisfaction.
- Created a budget and tracked expenses in order to maximize profits.
Freight Broker
US BULK Transportation, inc.
Kings Mountain, NC
07.2004 - 12.2019
- Researched new carriers that could provide cost savings or improved services.
- Monitored shipments for on-time delivery and communicated status updates to customers.
- Provided customer service by responding promptly to inquiries and resolving any issues that arose.
- Coordinated the entire shipping process, from pick-up to delivery of goods.
- Identified opportunities for cost reduction through negotiation or alternate routing options.
- Utilized problem solving skills to resolve conflicts between customers and carriers.
- Ensured compliance with federal regulations regarding safety standards for vehicles transporting hazardous materials.
- Developed relationships with freight carriers to negotiate competitive rates and services.
- Tracked shipment progress using GPS technology or other tracking systems.
- Quoted potential customers on price of freight brokerage.
- Negotiated rates based on current market trends.
- Cold called new customers to increase profits.
Education
Some College (No Degree) - Finance
UNCC
CharlotteSkills
- Recruitment
- Customer Engagement
- Schedule Coordination
- Staff Management
- Operations Management
- Restaurant operations management
Languages
laos
Professional
Thai
Professional
Timeline
Restaurant Manager
Khop Khun Taste of Thailand
12.2023 - Current
Retail Store Owner
Self-employeed
01.2021 - 08.2023
Freight Broker
US BULK Transportation, inc.
07.2004 - 12.2019
Some College (No Degree) - Finance
UNCC
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