Arie Fowler
Belleville,IL
Summary
With 9 years of customer service experience, I possess strong attention to detail and organizational skills necessary for delivering exceptional service. Throughout my career in the service industry, including a 2-year tenure at a team-based restaurant, I have honed communication skills and embraced the importance of teamwork. At Bath & Body Works, I utilized social skills to create a welcoming environment for customers. Through active listening, I understood their needs and recommended the best products based on our conversation. While working at the Washington University Ophthalmology Department, I attentively listened to patients' eye concerns and efficiently determined appropriate doctor referrals.
Overview
9
9
years of professional experience
Work History
Office Clerk
374th Logistics Readiness Center, USAF
06.2015 - 08.2015
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Coordinated and scheduled meetings and appointments.
Guest Service Associate
Marcus Theatres
10.2016 - 06.2019
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
- Handled emergency situations to maintain safety of staff and customers.
- Worked with other staff members for smooth theater operations.
- Provided exceptional customer service to promote positive movie-going experience.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Sold admission, processed payments, and issued tickets.
Sales Associate
Bath and Body Works
09.2019 - 01.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Recommended complementary purchases to customers, increasing revenue.
Clinical Service Representative
Ophthalmology, Washington University Medical Campus
03.2021 - 08.2021
- Managed for over 30 doctors schedule.
- Obtained client medical history, medication information, symptoms, and allergies.
- Created and maintained detailed database to develop promotional sales.
- Performed medical records management, including filing, organizing and scanning documents.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Bartender/ Server
John D. McGurks
04.2022 - 09.2023
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Cultivated warm relationships with regular customers.
Server/ Hourly Manager
Dewey’s Pizza
09.2019 - Current
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery boxes.
- Cultivated warm relationships with regular customers.
- Cross-trained existing employees to maximize team agility and performance.
Front Desk Associate
Massage Envy
02.2024 - Current
- Collected room deposits, fees, and payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Performed basic daily bookkeeping tasks.
- Answered guest questions and offered referrals to local points of interest.
- Maintained cleanliness and organization of front desk area.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Education
Associate in Arts -
Southwestern Illinois College
Belleville, IL05.2020
Diploma -
O’Fallon Township High School
O’Fallon, IL01.2017
Skills
- Customer Service
- Teamwork
- Decision-making
- Integrity
- Active Listening
- Social Skills
- Conflict Resolution
- Public Speaking
- Problem solving
Timeline
Front Desk Associate
Massage Envy
02.2024 - Current
Bartender/ Server
John D. McGurks
04.2022 - 09.2023
Clinical Service Representative
Ophthalmology, Washington University Medical Campus
03.2021 - 08.2021
Sales Associate
Bath and Body Works
09.2019 - 01.2020
Server/ Hourly Manager
Dewey’s Pizza
09.2019 - Current
Guest Service Associate
Marcus Theatres
10.2016 - 06.2019
Office Clerk
374th Logistics Readiness Center, USAF
06.2015 - 08.2015
Associate in Arts -
Southwestern Illinois College
Diploma -
O’Fallon Township High School
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