Ariel Alba
Elizabeth,NJ
Summary
A savvy, accomplished Operations Director highly regarded for leading to achieve stellar growth for industry leaders. Out-of-the-box, visionary thinker who champions innovative solutions to elevate organizational performance, including training programs, new business development, partnership establishment, and more. Known for maintaining an uncompromising focus on high quality standards and bottom-line profit improvements, conducting expansive market assessments to uncover key revenue drivers and vital expansion opportunities. Proven track record of expanding established corporations to guarantee they work efficiently.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director Of Operations
Hampton Inn Seaport - Financial District - HHM
2015.02 - Current
- Responsible for planning, leading, organizing and operating within yearly budgets
- Recruited and trained staff members with defined job responsibilities
- Increase customer service levels through proactive service activities
- Significantly improved staff morale and teamwork, resulting in high productivity and overall production.
GSA- Front Desk Supervisor / Night Auditor/Housekeeping Supervisor/Engineer
Duane Street Hotel - Tribeca New York - HHM
2015.02 - Current
- Responsible for processing reservations made online and over the phone
- Checked the computer system hourly to identify requests made by guests
- Talked with guests about their complaints and found ways to soothe their worries and anger
- Prepare daily revenue reports
- Run audit reports for the front office system
- Make corrections and adjustments to books
- Enter all pertinent information into a prescribed bookkeeping system
- Balance all revenue and settlement accounts
- Transmit credit card batches.
Lead Sales Manager
Empire State Building - New York, NY
2008.01 - 2012.04
- In charge of daily business operations such as: deployment of sales associates, cash handling, inventory tracking
- Ensure that visitors have a pleasant experience while increasing sales
- Provide exceptional customer service at all times by greeting and registering visitors
- Actively seek new ways to improve the audio tour based on feedback from visitor.
Warehouse Supervisor
Office Assets Management - Jersey City, NJ
2006.01 - 2007.02
- Responsible for assisting manager with employee relations
- Assisted in creating weekly work schedules for the warehouse work-crew
- Ensure the warehouse was both a clean and a safe work environment, following OSHA regulations
- Ensure the timely and efficient movement of packages
- Trained new employees.
Education
Hotel Management Operation Certification -
Culinary Tech Center
07.2015
Culinary Arts Certification -
Hudson County Community College
Skills
- Fluent in English, Spanish, Japanese
- Proficient in Microsoft Office, Word, Excel, PowerPoint and Photoshop.
- Customer Service Management
- Performance Tracking
- Supply Chain Management
- Operations Oversight
- Capital Spending
- Leadership Training
- Budgeting and Cost Control
- Business Management
- Quality Assurance
- Performance Improvement
- Schedule Management
- Finance and Accounting Oversight
- Performance Improvements
- Performance Evaluation and Monitoring
Certification
- Qualifying Certificate in Food Protection
- CPR & First Certification
- Fire Life Safety Director - On Site Ready
Accomplishments
- 2019 Hotel Association Lodging Award For Best Customer Interaction
Languages
English
Professional
Spanish
Professional
Japanese
Limited
References
References available upon request.
Timeline
Director Of Operations
Hampton Inn Seaport - Financial District - HHM
2015.02 - Current
GSA- Front Desk Supervisor / Night Auditor/Housekeeping Supervisor/Engineer
Duane Street Hotel - Tribeca New York - HHM
2015.02 - Current
Lead Sales Manager
Empire State Building - New York, NY
2008.01 - 2012.04
Warehouse Supervisor
Office Assets Management - Jersey City, NJ
2006.01 - 2007.02
Hotel Management Operation Certification -
Culinary Tech Center
Culinary Arts Certification -
Hudson County Community College
- Qualifying Certificate in Food Protection
- CPR & First Certification
- Fire Life Safety Director - On Site Ready
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