Ariel Anderson
Callahan,FL
Summary
Results-driven and highly analytical student with a strong technical background and exceptional critical thinking skills. Proven ability to excel in data-driven environments by tackling complex challenges with a positive attitude and relentless determination. Equally adept at working independently or collaboratively, consistently surpassing expectations.
Overview
7
7
years of professional experience
Work History
IT Help Desk Intern
Itel
Jacksonville, FL
08.2023 - Current
- Imaged computers using active directory.
- Responded to incoming support requests and provided technical assistance to employees on ConnectWise ticket system.
- Troubleshot and resolved hardware and software issues, including desktops, laptops, printers, and mobile devices.
- Installed and configured software applications.
- Collaborated with other IT staff to identify and resolve complex technical issues.
- Assisted with the setup and maintenance of new hardware and software systems.
- Performed regular maintenance tasks such as virus scans, system backups, disk cleanups.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
Senior Analyst
Itel
Jacksonville, FL
05.2017 - Current
- Prepare samples and measure specifications using prescribed lab equipment for each product.
- Analyze samples by following established procedures to determine sample condition and specifications.
- Record data and measurements.
- Conduct database searches, identify selections, make report comments, and generate reports based on correct specifications.
- Maintain optimal efficiency and quality standards.
- Operates & utilizes lab equipment/tools as required, following current lab procedures.
- Documents and verifies all unusual specifications, poor sample conditions, and any aspects of individual samples that does not comply with industry norms by placing internal notes and report comments in ITEL software.
- Generates a customer report containing findings of the analysis.
- Respond to customer on mobile app.
Education
Associate of Science - Information Technology
Florida State College At Jacksonville
Jacksonville, FL05.2024
Skills
- User Support
- Communication
- Problem Solving
- Troubleshooting and Diagnosis
- Hardware Configuration
- Documentation and Reporting
- Front-End Skills: HTML, CSS
- Version Control Systems: Git, GitHub
- Scripting Languages: Python, Javascript,
- Programming Languages: Java, C#, Python
- Organizational Skills
Timeline
IT Help Desk Intern
Itel
08.2023 - Current
Senior Analyst
Itel
05.2017 - Current
Associate of Science - Information Technology
Florida State College At Jacksonville