Lia Sarjveladze
Pearl River
Summary
Offering strong analytical and problem-solving abilities, coupled with desire to learn and grow in technology-driven environment. Developed technical support and customer service skills in fast-paced IT environment. Demonstrates ability to troubleshoot, resolve issues, and communicate effectively with users. Seeking to transition into new field to leverage these transferable skills in collaborative setting.
Overview
1
1
year of professional experience
Work History
IT Help Desk Intern
Town of Clarkstown
01.2025 - Current
- Provided End-User Support & Troubleshooting: Fielded incoming help requests via phone and email, effectively troubleshooting hardware/software issues, documenting them in the Helpdesk System, and ensuring timely resolution
- System & Account Management: Managed Active Directory for user account creation and modification, supported desktop-level troubleshooting (software installs, printer management, and hardware repairs)
Data Analyst Intern
Sunshine Home Care
11.2024 - 01.2025
- Maintained data integrity by properly categorizing scanned documents
- Gained exposure to HHA platform for record management
Web Development Intern
The Data Mine Internship – Purdue University
08.2024 - 11.2024
- Company Overview: Corporate Partner: No Limit Living LLC
- Collaborated with a startup focused on residential property acquisition and rehabilitation
- Developed the Property Analysis Tool, a web-based application that allows users to input search parameters to identify ideal properties for purchase, rent or lease
- Corporate Partner: No Limit Living LLC
Education
Bachelor of Science - Information Technology
Dominican University New York
Orangeburg, NY05-2025
Associate of Arts - General Studies: Social And Behavioral Science
Los Angeles Mission College
Los Angeles, CA01-2023
Skills
- Python
- C#
- SQL
- Troubleshooting hardware/software
- User account management
- Remote desktop support
- Microsoft Office Suite
- Helpdesk System
- System monitoring
- Printer/peripheral management
- Basic network troubleshooting
- Android Studio
- Jetpack Compose
- XML Layouts
Honors Awards Recognition Certifications
- Dean's List with White Tassel, Fall 2023 – Present
- Student Development Leadership Service and Excellence Award, Spring 2024
- Vice-President, DUNY Entrepreneurship Club, 2024-25
- Student-Athlete Advisory Committee (SAAC) Representative Women’s Tennis Team
- NCAA Division 2 Women’s Tennis Team, Dominican University NY
Languages
English
Professional Working
Georgian
Native or Bilingual
Russian
Limited Working
Timeline
IT Help Desk Intern
Town of Clarkstown
01.2025 - Current
Data Analyst Intern
Sunshine Home Care
11.2024 - 01.2025
Web Development Intern
The Data Mine Internship – Purdue University
08.2024 - 11.2024
Bachelor of Science - Information Technology
Dominican University New York
Associate of Arts - General Studies: Social And Behavioral Science
Los Angeles Mission College
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