Ariel Aviles-Garcia

Scribe: Record the optometrist's or ophthalmologist's recommendations, treatment plans, and any prescribed medications or follow-up instructions. Input data into electronic health records (EHR) or practice management software while the exam is in progress, ensuring that all findings and decisions are captured accurately.

Assisting During Exams: Support optometrists during eye exams and procedures, such as helping with refraction, applying eye drops, and setting up equipment.

Preparing Patients for Procedures: Prepare patients for specific tests and treatments, providing instructions and ensuring their comfort.

Providing Aftercare Instructions: Offer guidance on post-visit care, including instructions for handling contact lenses and using prescribed eye medications

Conducting Preliminary Tests: Perform preliminary tests such as measuring visual acuity, intraocular pressure, and assessing eye movements.

Scheduling Appointments: Manage patient appointments, including booking, rescheduling, and confirming.

Lens Insertion and Removal: Teach patients how to properly insert, remove, and handle their contact lenses. This includes demonstrating cleaning and storage procedures.

Care Instructions: Provide instructions on daily cleaning, disinfecting, and storing of contact lenses, as well as guidelines on when to replace lenses and when to seek professional advice.

Handling Issues: Educate patients on how to recognize and address common issues, such as discomfort, dryness, or lens-related complications.

Handling Inquiries: Address customer questions about insurance products, policies, and coverage options via phone, email, or in-person.

Providing Support: Assist clients with their insurance needs, including policy changes, claims, and billing inquiries.

Promoting Products: Educate potential and existing customers about State Farm’s insurance products, including auto, home, life, and health insurance.

Cross-Selling: Recommend additional insurance products and services that meet the client’s needs and preferences.

Processing Applications: Assist with the preparation and processing of insurance applications, endorsements, and renewals.