Ariel Batey
Smyrna,TN
Overview
4
4
years of professional experience
Work History
Security Officer
Nissan Security
Smyrna, TN
01.2024 - Current
- Monitor and control access to facility entrances and exits to ensure safety of employees and visitors.
- Conduct ID verification, vehicle checks, and visitor sign-ins while maintaining a professional, customer-focused approach.
- Respond to inquiries and provide clear directions to staff, contractors, and guests.
- Maintain detailed logs and incident reports with accuracy and confidentiality.
- Collaborate with management and law enforcement when necessary to resolve issues efficiently.
Customer Service Representative & Trainer
Planet Fitness
LaVergne, TN
01.2022 - 01.2024
- Greeted and assisted members with account questions, billing inquiries, and facility access.
- Provided excellent customer service by resolving concerns quickly and maintaining a welcoming environment.
- Guided new members through gym orientations, equipment use, and fitness goals.
- Handled daily membership sales, data entry, and administrative tasks.
- Trained new team members on company policies, safety standards, and customer interaction best practices.
Timeline
Security Officer
Nissan Security
01.2024 - Current
Customer Service Representative & Trainer
Planet Fitness
01.2022 - 01.2024