Ariel Bell
Vernon,TX
Summary
Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Extended health care remote
11.2022 - 01.2024
- Effectively manages conflict resolution with clients through clear communication, addressing all concerns, questions, or challenges expediently
- Used Salesforce
- Participates in company sponsored training classes
- Heavy outbound calling in non-peak season
- Follow up on past recommendations to obtain more jobs
- At the request of the Call Center manager, may be required to perform administrative duties to assist with the overall efficiency of the operation
- Responsible for collection efforts, making contact with the patients, discussing and negotiating payment arrangements and possible solutions with patients, using different forms of information available to the collection specialist to help patients resolve their outstanding accounts
Customer Service Representative
Nova
Arlington, TX
08.2017 - 05.2021
- Acts as the first point of contact for the external customer regarding processing orders, order statuses and inquiries, inside sales support, and resolving customer concerns. Assures prompt order processing and resolution.
- Analyze various correspondence including orders, ship reports, discrepancy reports and sales information to effectively serve the customer.
- Establish and maintain a base level of product knowledge to effectively meet customer service expectations.
- Provide prompt and courteous phone service to all customers.
Education
High school diploma -
Vernon High School
Vernon, TX05-2017
Skills
- Salesforce
- Leadership
- Sales Support
- Conflict Management
- CRM Software
- Conflict resolution
- Customer engagement
- Product knowledge
- Communication skills
- CRM software
- Microsoft Excel
Timeline
Customer Service Representative
Extended health care remote
11.2022 - 01.2024
Customer Service Representative
Nova
08.2017 - 05.2021
High school diploma -
Vernon High School