Ariel Bonilla
Hospitality
Ridgecrest,CA
Summary
Excellent customer service professional with a proven track record at McDonald's, enhancing client relations and satisfaction. Skilled in optimizing workflows and mentoring teams, I excel in delivering exceptional service and implementing effective inventory management practices. My strong communication and customer service skills
drives a sales and a positive environment.
Overview
4
4
years of professional experience
Work History
Customer Service
Rain Farm
05.2025 - 12.2025
- Getting goats ready for goat gazing
- Increased sales for farm by marketing in more public and executing targeted marketing in high-foot-traffic retail hubs."
- Collaborated with other areas to provide quality, seamless customer service.
- Greeted customers at counter and provided excellent customer service.
- Provided exceptional customer service, promptly addressing tenant inquiries and concerns.
- Provided exceptional customer service, addressing visitor inquiries promptly and professionally.
- Delivered exemplary customer service and warmly greeted guests.
Department Manager
McDonald's
11.2021 - 12.2024
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained and mentored team members to enhance performance and customer satisfaction.
- Implemented inventory management practices to make sure rush hours ran smoothly
- Making sure our customers were in and out in drive through under the target time usually 3mins
- Developed staff schedules to align with peak service times and improve labor efficiency. To make sure our store was in compliance with health and safety regulations through routine food safety and staff training.
- Maintained a professional work environment by addressing conflicts proactively and helping with employees to communicate well among staff members.
- Assist in cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
Education
High School Diploma -
South El Monte High School
South El Monte, CA06.2010
Skills
Customer service focus
Customer service relations
Strong customer service
Customer service and satisfaction
Friendly customer service
Customer service monitoring
Timeline
Customer Service
Rain Farm
05.2025 - 12.2025
Department Manager
McDonald's
11.2021 - 12.2024
High School Diploma -
South El Monte High School