Ian Sarrica
Fort Myers,FL
Summary
Claims professional equipped with extensive experience in managing claim files and providing administrative support. Proven ability to streamline claim processes and coordinate effectively with team members to achieve departmental goals. Known for strong organizational skills and adaptability.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
National General Insurance
04.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Collaborated with claims adjusters to expedite resolution of claims disputes ensuring utmost customer satisfaction.
- Improved patient satisfaction by efficiently processing insurance claims and addressing concerns.
Customer Service Associate
Busch
01.2020 - 03.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Education
Bachelor of Science - Art
Full Sail University
07.2019
Skills
- Computer proficiency
- Conflict resolution
- Critical thinking
- Team collaboration
- Florida claims adjuster license
- Policy investigations
- Regulatory compliance
Certification
- Florida 6-20 / 70-20 License - September 25, 2024
Timeline
Customer Service Representative
National General Insurance
04.2024 - Current
Customer Service Associate
Busch
01.2020 - 03.2024
- Florida 6-20 / 70-20 License - September 25, 2024
Bachelor of Science - Art
Full Sail University
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