Ariel Brown
Rutter Mills LLP
Powder Springs,GA
10
years of professional experience
Detail-oriented Marketing Graduate with experience in business operations, office administration, and client relations. Supported new-location openings and operational transitions while managing front-office workflows and maintaining accurate records. Skilled in leveraging technology and business systems to address operational challenges and enhance team efficiency.
Work History
Reception /Client Intake Coordinator (Contract)
3 Months- Supported front-office operations by managing client intake, call routing, email coordination, walk-ins, consultations, and daily workflows.
- Scheduled appointments and managed calendars for client consultations efficiently.
- Coordinated with answering services to review and route potential cases, maintained abandoned-call tracking, and provided timely administrative follow-up for attorneys and staff.
- Partnered with internal IT to provision and configure conference-room phones, including accessing devices by IP address through a browser and configuring backend settings from setup through deployment.
- Appointed to help run and manage operations for a newly opened office, coordinated daily processes and developed consistent front-office procedures.
- Utilized applications such as Smart Advocate, Microsoft Outlook, and Zoom for efficient processes.
- Partnered with internal IT to provision and configure conference-room IP phones, including accessing devices by IP address through a browser and configuring backend settings from setup through deployment.
Fine Dining Server/Bartender
4 Years 10 Months- Provided polished, high-touch service in a fine-dining environment while managing multiple tables, competing priorities, and high-volume customer needs.
- Processed customer orders and payments with accuracy, ensuring seamless transactions and clear communication.
- Resolved guest concerns by collaborating with coworkers and management, enhancing overall service quality and guest satisfaction.
- Provided exceptional guest service, ensuring a memorable dining experience.
- Processed orders accurately using point-of-sale (POS) system, ensuring efficiency and minimizing errors.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
Payroll Associate (Contract)
1 Month- Processed employee timecards and converted time formats, ensuring accurate payroll processing.
- Facilitated payroll operations during new-location transition in Texas, actively participating in remote workflows.
- Utilized applications Avointe, BOLD, Vector, VMS, and Excel to support payroll and administrative workflows.
- Processed payroll for diverse client accounts, ensuring timely and accurate payments.
- Assisted in resolving payroll discrepancies through detailed analysis and communication with employees.
- Audited timekeeping information for accuracy and maintained organized records, meeting all processing deadlines.
- Improved efficiency in record-keeping by transitioning paper-based systems to digital formats where appropriate.
- Maintained confidentiality of sensitive employee information, adhering to strict privacy guidelines.
Sales Consultant / Operations
6 Months- Supported customers in high-volume telecommunications environment, enhancing service operations and problem-solving skills.
- Assisted customers in navigating products, services, and account-related needs through established operational procedures and systems.
- Gained experience in technology, client communication, and troubleshooting within fast-paced operational environments.
- Oversaw customer service operations, fostering a culture of exceptional support that contributed to increased retention rates.
- Assisted in the development of new processes and procedures designed to streamline digital customer service operations and enhance productivity levels.
- Evaluated and recommended technological solutions to improve customer service operations, leading to more efficient processes and happier clients.
- Implemented data-driven improvements to customer service operations, analyzing performance metrics to identify areas of opportunity.
Head Cashier
2 Years 8 Months- Led front-end operations, enhancing customer service quality in high-volume retail environment.
- Handled cash transactions and register procedures, ensuring accuracy in returns and end-of-day responsibilities.
- Entered and maintained sales data, utilizing Excel functions to streamline reporting and organization.
- Supervised daily cash register operations, ensuring accurate transactions and customer service excellence.
- Managed cash drawer audits, maintaining compliance with financial procedures and security protocols.
- Coordinated team schedules to optimize coverage during peak hours and special events.
- Led cross-functional collaboration with management to enhance store operations and service quality.
Education
BBA - Marketing
Skills
Client Experience Enhancement
Telecommunication Support & Setup
Appointment Scheduling
Records management
Data entry
Process Coordination
Workflow Optimization
Business Operations
Office Administration
New Location Support
Operational Transitions
Cash Handling
Timeline
Reception /Client Intake Coordinator (Contract)
Rutter Mills LLP
05.2026 - 08.2026Read More
Payroll Associate (Contract)
Diversified Sourcing Solutions
08.2025 - 09.2025Read More
Fine Dining Server/Bartender
Stoney River Steakhouse and Grill
06.2021 - 04.2026Read More
Sales Consultant / Operations
Xfinity
12.2020 - 06.2021Read More
Head Cashier
The Home Depot
04.2016 - 12.2018Read More
University of West Georgia
BBA from Marketing
Read More