Ariel Byrd
Gadsden,Al
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Results-driven Manager known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless project execution and team cohesion.
Overview
7
7
years of professional experience
Work History
Production Associate
Honda Manufacturing of Alabama
Lincoln, Alabama
03.2023 - Current
- Assisted in the preparation of production orders, ensuring accuracy and efficiency.
- Monitored and adjusted production processes to ensure quality standards were met.
- Collaborated with team members to identify and resolve production issues in a timely manner.
- Ensured that all safety protocols were followed during the production process.
Digital Backup Teamlead
Wal-Mart
Gadsden, USA
12.2019 - 03.2023
- Shopping for and gathering together customer orders to be delivered or picked up
- Ensures that all digital associates are performing the correct tasks in a timely and efficient manner as well as communicating with them clear directions or answering any questions needed inorder to ensure that they can perform the job correctly
- Works very closely to handle all customer complaints and questions or needs as well as ensures that everything is set up for our third party deliveries to be sent out the door and helps to keep track of them
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Ensured compliance with company policies and procedures throughout the team.
- Monitored team performance against targets, taking corrective action where necessary.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Identified opportunities for process improvements, implementing changes when required.
Shift Manager
Jack's Family Restaurants
Rainbow City, USA
09.2018 - 06.2020
- Handled money both through taking customers orders as well as being responsible for keeping a count of the safe during my shift hours
- Handled customers in a fairly high traffic environment as well as led my team to be able to perform all aspects of their jobs to the best of my abilities by keeping things moving and well stocked and by delivering clear and concise directions and answering any questions to help avoid or clear up any confusion
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Resolved conflicts between staff members in a professional manner.
- Responded quickly and effectively to emergency situations as they arose.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Communicated with other shift managers to facilitate continuum of customer service.
- Upheld company standards and compliance requirements for operations.
- Coached employees on interactions with customers to drive exceptional service.
Quality/Rework line Member
Fehrer Automotive
Gadsden, USA
07.2017 - 09.2018
- Made sure that nothing was missing in the parts
- Reworked all parts to fit the quality expected of us
- Kept parts moving so that the line did not have to stop unless there was an issue which required it to stop
Education
Standard High School Diploma -
Etowah High School
Attalla, Al05.2022
Certificate - Computer Programming, Vendor Certification
DeVry University
Villa Park, ILSkills
- Creative thinking
- Pattern recognition
- Team collaboration
- Assembly and production
- Operations Support
- Materials Handling
- Supply Chain Management
- Digital Archiving
- Proficient in [Technology]
- Records administration
- Work order processing
- Workflow Optimization
- Project Management
- Product Assembly
- Quality Control
- Computer Skills
- Safety Management
- Quality Assurance
- Production Scheduling
Timeline
Production Associate
Honda Manufacturing of Alabama
03.2023 - Current
Digital Backup Teamlead
Wal-Mart
12.2019 - 03.2023
Shift Manager
Jack's Family Restaurants
09.2018 - 06.2020
Quality/Rework line Member
Fehrer Automotive
07.2017 - 09.2018
Standard High School Diploma -
Etowah High School
Certificate - Computer Programming, Vendor Certification
DeVry University