Overview
Work History
Education
Skills
Timeline
Generic

Shalimar Macon

Milwaukee,WI

Overview

9
9
years of professional experience

Work History

Production Associate

Highline Warren
Milwaukee, WI
02.2022 - Current
  • Diligently maintained safety and quality standards.
  • Wrapped items, placed in boxes and added proper labeling to prepare for shipment.
  • Set up and tended equipment with machine operators to complete runs.
  • Assisted in the bottling of various chemicals used to provide maintenance of vehicles.

Machine Operator

Hellmann and Tyton
Milwaukee, WI
04.2019 - 01.2021
  • Verified production orders prior to starting set-up.
  • Lubricated parts and performed minor maintenance to improve machine function.
  • Organized pallets and secured materials with plastic wrap to prepare for movement to skids.
  • Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
  • Completed written reports of problems and necessary repairs to forward to management and maintenance personnel.
  • Monitored production line, watching for pile-ups or jams.

Press Machine Operator

Ritus Corporation
Milwaukee, WI
09.2017 - 04.2019
  • Reviewed manuals and work order drawings and specifications to determine desired shapes, dimensions and tolerance of product output, adjusting machine calibrations accordingly.
  • Communicated with supervisors and specialized machine technicians to receive instruction on correct machine operation and request assistance with set-up when necessary.
  • Operated press machines to press sheets of metal, felt, fabric and other pliable materials and press rubber molds.
  • Interpreted finished product design specifications to identify and implement optimal sequence of operations, minimizing production time and achieving dimensional consistency.
  • Monitored lights, gauges and general performance indicators to detect mechanical malfunctions and modify or cease operations accordingly, preventing damage and waste of materials.
  • Loaded raw materials into press machines, identifying proper materials and adjusting machine calibrations to achieve proper fit and prevent jams and other processing errors.
  • Troubleshot press when product defects occurred and immediately remedied issues.
  • Verified dimensions of work piece and made adjustments if necessary.
  • Reviewed daily production to identify continuous improvement opportunities.

Dining Room Lead/Kitchen Crew Member

Brookfield Barbecue
Brookfield, WI
02.2016 - 08.2017
  • Took orders from customers and answered menu questions.
  • Restocked buffet and counter areas with food and supplies.
  • Prepared meats, salads and desserts.
  • Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
  • Sanitized kitchen equipment and dining room furniture after use.
  • Brought food from preparation area and kitchen to dining area.
  • Resolved customer concerns and relayed relevant information to supervisor.
  • Completed prepping, cleaning and other kitchen duties to support cooks.

Customer Service Representative

Concentrix
Milwaukee, WI
03.2016 - 10.2017
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Set up and activated customer accounts.
  • Provided trouble shooting for Apple IOS devices.
  • Improved customer service wait times to mitigate complaints.

Customer Service Representative

JCPenney
Milwaukee, WI
06.2015 - 03.2016
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Consulted with customers to resolve service and billing issues.
  • Set up and activated customer accounts.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked with fellow sales team members to achieve group targets.

Education

GED -

YWCA Center For Adult Education
Milwaukee, WI
07.2009

Skills

  • Production Line Work
  • Machine Operation
  • Materials Assembly
  • Decision Making
  • Relationship Building
  • Problem Solving
  • Cleaning and Sanitizing
  • Creative Thinking
  • Report Generation
  • Credit Card Payment Processing
  • Calm and Professional Under Pressure
  • Verbal and Written Communication
  • Customer Data Confidentiality
  • Customer Retention Strategies
  • Responding to Difficult Customers
  • Upbeat and Positive Personality
  • Call Documentation
  • Customer Account Management
  • Upselling Products and Services
  • Customer Service

Timeline

Production Associate

Highline Warren
02.2022 - Current

Machine Operator

Hellmann and Tyton
04.2019 - 01.2021

Press Machine Operator

Ritus Corporation
09.2017 - 04.2019

Customer Service Representative

Concentrix
03.2016 - 10.2017

Dining Room Lead/Kitchen Crew Member

Brookfield Barbecue
02.2016 - 08.2017

Customer Service Representative

JCPenney
06.2015 - 03.2016

GED -

YWCA Center For Adult Education

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Shalimar Macon