Ariel Diaz
Miami,FL
Summary
Skilled IT Support Specialist with background in troubleshooting, network management, and customer service. Experienced in providing technical support to both on-site and remote teams across various operating systems. Strengths include strong analytical skills, ability to multitask and adapt quickly to new technologies. Previous roles involved enhancing system performance, improving end-user experience, and contributing to team-oriented problem resolution efforts.
Overview
15
15
years of professional experience
Work History
Technical Support
Tek Order
Miami, Florida
01.2023 - Current
- Performed extensive technical maintenance tasks to enhance the performance and security of client IT operations.
- Executed network diagnostics, performed software updates, and recorded maintenance processes.
- Provided technical support in troubleshooting complex problems.
Software Compliance Specialist
QAC- Quality Air Controller
Miami, Florida
01.2014 - 01.2017
- Monitored and ensured updates in aircraft systems software, achieving maximum operational efficiency and safety.
- Applied technical expertise and precision to maintain reliable fleet operations through updates.
- Prepared monthly reports on progress made towards meeting organizational goals around compliance matters.
Window Installer
A Florida Glass
Fort Lauderdale, FL
01.2010 - 01.2013
- Conducted surveys of homes in order to determine the size and type of window replacement needed.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Education
Bachelor of Arts - Computer and Information Science
Florida International University
Miami, Florida05.2022
Associate of Arts - Computer And Information Sciences
Broward College
Pembroke Pines, FL01-2018
Skills
- Remote technical support
- On-site technical support
- Debugging
- IT documentation
- Application installations
- HTML and XML
- Troubleshooting
- Java programming abilities
- Python programming
- Construction support
Accomplishments
- Software Engineering Bootcamp, BrainStation, 02/23 - 03/23, J.P. Morgan & Chase Scholarship Recipient: Awarded prestigious scholarship to attend Brainstation's esteemed Software Engineer Bootcamp., Immersed myself in Brainstation's web development courses and gained valuable skills and knowledge in applying the latest web technologies effectively in both front-end and back-end development.
- Visa Tokenization Program, Participated in the Visa Tokenization program that allowed me to do verification information using 2-way authentication., Also used their API for fund transfers from one account to another.
Timeline
Technical Support
Tek Order
01.2023 - Current
Software Compliance Specialist
QAC- Quality Air Controller
01.2014 - 01.2017
Window Installer
A Florida Glass
01.2010 - 01.2013
Bachelor of Arts - Computer and Information Science
Florida International University
Associate of Arts - Computer And Information Sciences
Broward College