Mohammed Bazar
Canton,MI
Summary
Motivated entry-level Technical Support Representative with 1 year of experience as a focused Help Desk Analyst. Seeking to gain relevant experience and kickstart a successful career in the Information Technology field. Proficient in providing exceptional phone, email, and chat-based technical support to customers. Skilled in gathering information from clients and conducting thorough research to effectively resolve complex technical issues. Known for attention to detail, excelling in support ticket tracking and providing comprehensive overviews of issues and resolution attempts.
Overview
2
2
years of professional experience
Work History
Technical Support
Oakland Community College
08.2022 - Current
- Provided technical support for the company’s IT infrastructure, including network troubleshooting, system backup management, and maintaining security protocols
- Managed incidents and service requests, focusing on first line support for standard and low complexity incidents such as POS issues, security system failures, and network connectivity problems
- Collaborated with cross-functional teams to streamline IT operations and coordinated with vendors for equipment repairs and replacements
- Implemented proactive measures to anticipate and prevent technical issues.
Education
Computer Information Systems - Cybersecurity Option (CIS.CYS.AAS) - CyberSecurity
Oakland Community College
Royal Oak12.2025
Skills
- Windows 10 & 11
- Windows Server 2012/2016/2019
- Office 2016, 2019/365 (Word, OneDrive, PowerPoint, Excel, and Access)
- Server Manager
- DNS Manager
- Windows Defender
- Windows Firewall
- Group Policy Management
- Access control and identity management
- Policies; procedures; and awareness
- Physical security
- Microsoft Platform
- Harden Mobile Devices (iPads/Laptop)
- Kali
- Ubuntu
- Mint
- Bash
- Mac OS X Platform & Linux Platform
- Overall, well rounded of platform, able to navigate and operate with ease
- Android Platform
- Nmap
- Zenmap
- Wireshark
- BitLocker
- Port Scanners
- Various Firewalls
- Antivirus Software
- Virtual Box
- Security Tools & Applications familiar with
- Implement/Configure/Troubleshoot/Manage the Following: Active Directory
- Network Security Appliances
- Access Control
- Physical Security
- DMZs
- VPNs
- Web Threat Protection
- Wireless Networks
- Virtual Switches
- Group Policy & GPOs
- NTFS
- Audit Policy
- Device Logs
- Email Filters
- Application Whitelisting
- Smart Card Authentication
- Digital Certificates
- Network Adapters
- IP Addresses
- Alternate Addressing
- DHCP Servers & Clients
- VMware
- Remote Desktop Services
- Encryption
- Hashing
- Multi-factor authentication
- DNS
- DHCP
- IDS
- IPS
- Proxy Servers
- VoIP
- Routers
- Switches
- VLANs
- NAT
- Bluetooth
- Network Architecture & Hardening
- Authentication
- Authorization
- Single Sign-on
- PKI
- Reconnaissance
- Social Engineering
- DOS
- DDOS
- ARP Poisoning
- Session & Spoofing
- Attacks
- Man-in-the-Middle Attacks
- UDP Flooding
- Password Attacks
- Rainbow Tables
- DNS Attacks
- Web
- Application Attacks
- SQL Injection
- Buffer Overflow
- Trojans
- Bots
- Worms
- Viruses
- Ransomware
- Spyware
- Trace Route
- Ping
- TCP/IP
- Attacks & Malware
- Remote Technical Support
- Technical Support and Assistance
- Technical support services
- Technical support understanding
Related experience
Technical Support, 08/2022 - Present, Provided technical support for the company’s IT infrastructure, including network troubleshooting, system backup management, and maintaining security protocols.,
Managed incidents and service requests, focusing on first line support for standard and low complexity incidents such as POS issues, security system failures, and network connectivity problems.
Collaborated with cross-functional teams to streamline IT operations and coordinated with vendors for equipment repairs and replacements., Implemented proactive measures to anticipate and prevent technical issues.
Certifications in Progress
- CompTIA Network+
- CompTIA Security+
- Linux+
- Server+
- Certified Ethical Hacker (CEH)
References
Dr. Hany Othman, CIS Professor
Auburn Hills Campus, Oakland Community College, 248.232.4545, hmothman@oaklandcc.edu
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Spanish
Elementary
Timeline
Technical Support
Oakland Community College
08.2022 - Current
Computer Information Systems - Cybersecurity Option (CIS.CYS.AAS) - CyberSecurity
Oakland Community College
Similar Profiles
Jordan SchalterJordan Schalter
Academic Support Center Tutor at Oakland Community CollegeAcademic Support Center Tutor at Oakland Community College
Leon MurrayLeon Murray
Operation Management at Oakland Community CollegeOperation Management at Oakland Community College
Rachel SellersRachel Sellers
Sign Language Interpreter at Oakland Community CollegeSign Language Interpreter at Oakland Community College