ARIEL DING
El Monte,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Team Lead
Exceed Lending
09.2019 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Handled day-to-day customer contact via phones, faxes, and emails.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Marketing Coordinator
The World Journal
05.2014 - 02.2019
- Collaborated with sales and marketing teams to coordinate promotional activities.
- Implemented marketing strategies to generate leads and increase sales revenue.
- Monitored and reported on sales performance metrics to inform decision making.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Bachelor of Arts - Multimedia
Cal State Northridge
Northridge, CA05.2012
Skills
- Customer Support
- [Language] Mandarin Translation
- Caller Assistance
- Call Management
- Regulatory Compliance
- Account Updating
Timeline
Team Lead
Exceed Lending
09.2019 - 09.2023
Marketing Coordinator
The World Journal
05.2014 - 02.2019
Bachelor of Arts - Multimedia
Cal State Northridge