Work Type
Full TimeLocation Preference
On-SiteLocation: Indianapolis, IN
Open to relocation: Yes
Ariel Duncan
Indianapolis,IN
Work Preference
Summary
Experienced Shift Leader with 5+ years of success in team supervision, shift scheduling, POS operations, and cash reconciliation. Known for maintaining smooth service, strong customer support, and food safety compliance in fast-paced restaurant settings.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Shift Leader
McDonald's
Indianapolis, IN
10.2021 - Current
- Supervised crew members during peak service and shift transitions at McDonald's
- Assigned stations and delegated duties to maintain smooth restaurant operations
- Monitored food safety, cleanliness, and sanitation standards across work areas
- Resolved customer concerns and supported front counter service during busy periods
- Managed cash handling, register counts, and closing procedures at McDonald's
- Coordinated inventory checks and restocking for kitchen and service supplies
- Communicated shift updates with managers and crew to support daily workflow
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Managed daily workflow and scheduled staff for adequate coverage.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Analyzed sales data to identify trends and areas for improvement.
- Delegated work to staff, setting priorities and goals.
- Researched out-of-stock items to find additional inventory in other store locations.
Education
High School Diploma -
Arsenal Technical High School
1500 E Michigan St, Indianapolis, IN05-2024
Skills
- Cash reconciliation
- POS operations
- Inventory control
- Food safety compliance
- Shift scheduling
- Team supervision
- Customer service
- Problem solving
- Clear communication
- Team leadership
- Flexible schedule
Certification
servsafe
Timeline
Shift Leader
McDonald's
10.2021 - Current
High School Diploma -
Arsenal Technical High School