Johnathon Smith
San Antonio,TX
Summary
Experienced in restaurant management with a focus on team supervision and operations efficiency. I've successfully trained team members on service standards and daily procedures while ensuring compliance with food safety regulations. Demonstrated ability to resolve customer complaints effectively, contributing to a positive dining experience. No problem managing inventory levels and cash handling during shifts, enhancing overall store performance.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Shift Leader
Wingstop
San Antonio, Texas
01.2025 - Current
- Trained for 8 months to prepare for restaurant management role, awaiting promotion to a store.
- Supervised Wingstop shifts and coordinated front counter and kitchen workflow.
- Trained team members on Wingstop service standards and daily procedures.
- Monitored inventory levels and restocked supplies and ingredients to maintain operational readiness.
- Monitored food safety, cleanliness, and sanitation across different stations.
- Ensured compliance with health and safety standards during seasonal inspections.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Make sure work doesn't always feel like work by bringing snacks and puzzles for the team.
Manager (closing)
Wendy's
SAN ANTONIO, Tx
10.2022 - 09.2024
- .Managed Wendy's restaurant operations and guided crew during busy shifts.
- Trained crew on Wendy's service standards, food safety, and clean work areas.
- Monitored drive-thru, lobby, and kitchen workflows for smooth restaurant service.
- Build friendly connections with regulars and pushing LTO items throughout the seasons.
- Served as closing manager for over a year, developing a mental checklist for closing tasks.
Customer Service Representative
TGIF Fridays
SAN ANTONIO, Texas
02.2020 - 05.2022
- Greeted TGIF Fridays guests with friendly service and directed them accordingly.
- Resolved guest concerns with calm communication and restaurant policy knowledge.
- Processed orders accurately using POS systems and service tools.
- Documented and escalated cases to the team as needed.
- Later on the job changed from taking calls helping guest to helping in store managers set up equipment or restore equipment, like new computers or how to jump start the computers after a crash.
Education
John Paul Stevens High School
San Antonio, TXSkills
- Cash reconciliation
- POS systems
- Inventory control
- Food safety
- Closing procedures
- Team supervision
- Employee training
- Customer service
- Time management
- Detail orientation
- Problem solving
- Shift leadership
- Motivational leadership
- Team motivation
- Strategic planning
- Effective communication
- Conflict resolution
- Cash handling
- Communication skills
Certification
- Food handlers
- TABC certified
REFERENCES
- STORE MANAGER WINGSTOP DIANA: 218-612-8369
- STORE MANAGER WINGSTOP HENRY: 830-299-1873
Timeline
Shift Leader
Wingstop
01.2025 - Current
Manager (closing)
Wendy's
10.2022 - 09.2024
Customer Service Representative
TGIF Fridays
02.2020 - 05.2022
John Paul Stevens High School