Ariel Ervin
Mobile,Alabama
Summary
I am Knowledgeable and dedicated customer service professional, im Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. im also a motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
6
6
years of professional experience
Work History
Certified Teacher Assistant
The Learning Tree International
04.2023 - Current
- Enhanced student comprehension by utilizing visual aids, real-world examples, and hands-on activities.
- Promoted a positive learning environment by establishing clear classroom expectations and maintaining consistent routines.
- Implemented differentiated instruction techniques to address diverse learning needs and ensure individual student success.
- Monitored student progress through regular assessments, adjusting instructional strategies as needed for optimal results.
CNA
The Baldwin House
05.2021 - 11.2023
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
Call Center Representative
Alorica
07.2018 - 10.2020
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
Education
High School Diploma -
Cf Vigor High School
Prichard, AL05.2015
Skills
- Instructional Materials Preparation
- Verbal Communication
- Written communication
- Creative problem-solving
- Organizational skills
- Active listening
References
References available upon request.
Timeline
Certified Teacher Assistant
The Learning Tree International
04.2023 - Current
CNA
The Baldwin House
05.2021 - 11.2023
Call Center Representative
Alorica
07.2018 - 10.2020
High School Diploma -
Cf Vigor High School
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