Ariel Freeman
Richmond,Virginia
Summary
Forward-thinking project management specialist confident in leading team members, managing schedules and coordinating resources. Keeps projects on-track with decisive supervision and quick problem-solving. Persuasive in communicating and negotiating with internal team members, vendors and other stakeholders.
Overview
9
9
years of professional experience
Work History
Residential Aide House Manager
Pinnacle Treatment
09.2021 - Current
- Implemented policies to ensure proper use of resources in a cost-effective manner.
- Coached staff on strategies to enhance performance and improve customer relations.
- Ensured the safety of residents by monitoring their behavior, responding promptly to requests for assistance, and providing a safe environment.
- Organized social events for residents such as movie nights, game nights.
- Developed positive relationships with residents by demonstrating respect for their needs and preferences.
- Managed staff payrolls, benefits, and other administrative duties related to personnel needs.
- Managed team of employees, daily progress reports and overall project planning.
- Developed systems for efficient management of daily operations in the house.
- Cross-trained in every store role to maximize operational knowledge.
Project Coordinator
Capital One
06.2019 - 09.2021
- Developed, organized, and maintained project documentation, plans, reports, and other project-related documents
- Facilitated meetings between stakeholders to discuss project requirements, objectives or outcomes.
- Assisted project manager in drafting schedules and related documentation.
- Contributed ideas towards process improvements that would increase efficiency or productivity levels.
- Submitted project deliverables to clients, consistently adhering to quality standards.
- Identified training needs for team members in order to keep them up-to-date on the latest industry trends.
- Managed communication channels between various teams involved in the execution of complex projects.
- Submitted budget estimates, progress reports and cost tracking reports.
- Ensured compliance with relevant regulations or standards when executing projects across multiple regions.
IT Support Specialist
T-Mobile
03.2015 - 06.2019
- Setup, installed, and troubleshooted technology and software
- Collaborated with senior management to create multiple trainings that contributed to T-Mobile employee’s productivity.
- Assisted customer in understanding products, components and systems using technical demonstration.
- Provided technical support to clients via phone, email, and remote access.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Tested hardware components prior to deployment in production environment.
- Ensured compliance with established policies regarding information security.
- Maintained working knowledge of current hardware and equipment by completing required training and reading applicable literature.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
Education
BS Information Technology -
University of Phoenix
04-2023
University of Phoenix
01.2022
AA Information Technology -
University of Phoenix
01.2021
Skills
- Management
- Security Policies
- Cyber Threat Intelligence
- Risk Analysis
- Intrusion Detection and Protection
- Incident Response
- Technical Support
- Project Scheduling
- Project Management
- Agile Projects
- Performance Monitoring
- Cost Management
- Virtualization Technologies
- Server Management
References
References available upon request.
Timeline
Residential Aide House Manager
Pinnacle Treatment
09.2021 - Current
Project Coordinator
Capital One
06.2019 - 09.2021
IT Support Specialist
T-Mobile
03.2015 - 06.2019
BS Information Technology -
University of Phoenix
University of Phoenix
AA Information Technology -
University of Phoenix
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