Ariel Gates
Mableton,GA
Summary
Dynamic, reliable and proficient worker with 5 years in the customer service industry, including with Live! Hospitality & Entertainment at The Atlanta Braves Stadium and other companies. Elevated guest experience by mastering service, customer engagement and leveraging an outgoing personality, leading to several promotions. Excelled in high-volume and high stress environments, significantly boosting sales by upselling premium brands and earning rapport with repeat customers. Trained staff, ensuring top-notch service and employee standards.
Overview
5
5
years of professional experience
Work History
Bartender
Live! Hospitality & Entertainment - Braves Stadium
Atlanta, GA
03.2023 - 07.2024
- Worked in a high-speed, high-volume environment that could serve up to 9,000 guests per day, working 8-19 hour shifts.
- Worked private banquets, pop-up events, NFC venue fights, venue festivals/events, and full venue buyouts for several high-profile corporations in addition to traditional restaurant shifts.
- Trained incoming staff to company standards and procedures.
- Operated the cash register and Point of Sale (POS) system for transactions, and made proper change for cash transactions.
- Created and served both alcoholic drinks and mocktails for guests by following recipes and procedures.
- Checked identification of guests to confirm age requirements for alcohol purchase.
- Completed ServeSafe class and certification.
- Upsold customers from well to premium brands to boost sales.
- Displayed and retained extensive knowledge of liquors, wines, and entrées.
- Promoted to the inventory team to ensure proper sales and stock.
Head Bartender & Staff Trainer
Blue Moon Pizza
Smyrna, GA
03.2021 - 03.2023
- Talked easily with patrons to build rapport and earn a repeat customer base. Completed transactions and maintained work areas while meeting customer, business operations and server needs with minimal errors or delays.
- Worked as top selling and earning server, and was promoted to Lead Server and Trainer before being promoted to Bartending.
- Main Bartender, working 40-55 hour weeks M, W, F-Sun. Worked back-to-back 13 hour high-volume shifts as the only weekend bartender.
- Operated simultaneously as server, host, food runner and bartender during high demand/low staffing hours.
- Closed and opened store. Cleaned, set up and maintained bar and serving stations to restaurant and health code standards.
- Balanced daily registers and generated sales reports for management.
- Aided in ordering inventory to meet expected demand with adequate stock.
Shift Worker
Pink Berry
Atlanta, GA
04.2019 - 02.2020
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Sanitized workstation at end of shift to prevent foodborne illnesses.
- Put together multiple, concurrent orders during dinner and lunch hours.
- Rotated stock items and ingredients to maintain freshness.
- Collaborated with team to deliver timely service of items.
- Completed more than 150 orders each shift with focus on quality and efficiency.
- Peeled, chopped and sliced produce for use in food items.
- Learned how to clean and use heavy machinery properly.
Education
Bachelor of Science - Environmental Science With A Psychology Minor
Louisiana State University And A&M College
Baton Rouge, LA05.2025
High School Diploma -
North Atlanta High School
Atlanta, GA05.2020
Skills
- Outstanding customer service
- Reliable worker
- Outgoing personality
- Quick learner
Timeline
Bartender
Live! Hospitality & Entertainment - Braves Stadium
03.2023 - 07.2024
Head Bartender & Staff Trainer
Blue Moon Pizza
03.2021 - 03.2023
Shift Worker
Pink Berry
04.2019 - 02.2020
Bachelor of Science - Environmental Science With A Psychology Minor
Louisiana State University And A&M College
High School Diploma -
North Atlanta High School
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