Ariel Hall
Houston,Texas
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
UT School of Dentistry
Houston, TX
11.2024 - Current
- Verified insurance coverage for services provided by the facility.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Initiated application processes to add patients to assistance programs at bedside and followed through until completion.
- Greeted patients and visitors in a courteous and professional manner.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Explained policies, procedures and services to patients.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Answered phones promptly in a professional manner.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Worked with cross-functional teams to achieve goals.
- Documented patient counters in hospital system and initiated follow-up actions.
- Assisted with preparing daily cash reports for accounting department.
- Provided directions and information to patients and families, enhancing their hospital experience.
REMOTE CUSTOMER SERVICE REPRESENTATIVE II
American Modern Property & Casualty Insurance
Houston, TX
08.2021 - Current
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
- Addressed customers courteously using suitable methods and problem-solving skills
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided
- Remained open to feedback from supervisor and peers to build and improve skills set
- Updated and maintained database with accurate customer information and timely data entry
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues
- Logged details of customer service calls in computer system following correct protocols
- Tracked all incoming calls and emails from customers using appropriate software applications
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems
CASE WORKER ASSISTANT
Love and Joy Personal Care Home Facility
Houston, TX
10.2017 - 04.2020
- Assisting social workers with their daily tasks
- Assessing clients and determining the type of help they need
- Working with social workers to determine treatment plans
- Helping and supporting clients in care facilities and their families with daily tasks
- Researching and coordinating community services, including food stamps and medical aid
- Helping clients to complete the necessary paperwork to apply for assistance
- Developed strong interpersonal skills by interacting with clients in a professional manner while providing assistance with their needs
- Provided administrative and clerical support to case workers, including scheduling appointments, filing paperwork, and maintaining detailed records
- Assisted in the development of individual service plans for clients based on their specific needs
- Managed caseload by performing professional casework duties in categories of assistance
CONCESSIONS WORKER
Cinemark Movie Theatre
Houston, TEXAS
05.2017 - 08.2017
- Worked collaboratively with other employees to ensure smooth operations during peak hours
- Performed daily maintenance tasks such as sweeping floors, wiping counters
- Kept work area and surroundings clean, following sanitation standards
- Restocked concession stands with necessary merchandise throughout the day
- Prepared food orders quickly, accurately, and according to recipe specifications
- Maintained accurate cash handling procedures throughout shift
- Utilized problem solving skills to address challenging situations effectively
- Performed pre-shift duties such as restocking supplies and cleaning work areas
- Organized eating, service, and kitchen areas
Education
HIGH SCHOOL DIPLOMA -
James Madison Highschool
Houston, TEXAS06.2018
Skills
- Data Entry
- Appointment Scheduling
- Information Security
- Customer Service
- Live chat support
- Problem-solving abilities
- Reading Comprehension
- Call center experience
- Microsoft PowerPoint
- Team Development
- Payment Processing
- Receiving support
- Documentation
- Recordkeeping strengths
- Patient check-in
- Patient identity verification
- Eligibility determination
- Multitasking and organization
- Appointment scheduling
- Money handling
- Payment processing
- Phone and email etiquette
- Records maintenance
- Data entry
Timeline
Patient Access Representative
UT School of Dentistry
11.2024 - Current
REMOTE CUSTOMER SERVICE REPRESENTATIVE II
American Modern Property & Casualty Insurance
08.2021 - Current
CASE WORKER ASSISTANT
Love and Joy Personal Care Home Facility
10.2017 - 04.2020
CONCESSIONS WORKER
Cinemark Movie Theatre
05.2017 - 08.2017
HIGH SCHOOL DIPLOMA -
James Madison Highschool