ARIEL JESSIE
Champions Gate
Summary
Experienced Paralegal with over 5 years of expertise in maintaining organized and efficient law offices. I am a dedicated member of any legal team. I come with a proven track record in supporting legal cases and enhancing client communications. I am skilled in sorting emails and correspondence, multitasking, decision making, detail-oriented work, scheduling, strategic planning, and proficient in technical functions such as Microsoft Office Suite.
Overview
9
9
years of professional experience
Work History
LEGAL ADMINISTRATIVE SUPPORT
State Farm
Orlando
12.2022 - Current
- Supporting Attorneys on various cases, Extracting claim files, Process invoices
- Open new lawsuits, Generate new client files, Monitor email inbox, Classify principal mail
- Route records accordingly, Create discovery shells
- Efficiently manage legal documentation, ensuring swift initiation of PIP and BI cases, enhancing client satisfaction
LICENSING TECHNICIAN
Geico
Lakeland
01.2021 - 03.2022
- Assist with New Hire Onboarding, Analyze New Hire background documents
- Schedule associates' fingerprints and exams for Licensure, Facilitate new hire classes
- Educate policyholders on insurance products and services, go over policies, coverage needs, and billing inquiries.
- Handle high volume calls, ensuring satisfactory service
RESIDENTIAL RETENTION AGENT
Charter Communications
Auburndale
05.2019 - 03.2020
- Anticipate customers needs and satisfaction. Provide and perform high quality service. Informing customers about the latest sales.
- Collect debt and express the importance of account maintaining in good standing
- Exceeded retention targets through personalized solutions and technical troubleshooting
- Advance problem solving, handled escalations independently, express empathy on complex or sensitive situations
PARALEGAL
Bruno Dezayas Law Firm
Lakeland
10.2018 - 03.2019
- Generate new client files and perform legal research
- Managed legal documentation, ensuring accuracy in indexing medical/billing records, and supported court preparations.
HUMAN RESOURCE ASSISTANT
SeaWorld Parks & Entertainment
Orlando
02.2017 - 06.2018
- Facilitate Interviews, conduct fingerprints
- Streamlined HR processes, enhancing efficiency in background checks and employee evaluations.
Education
BACHELOR OF APPLIED SCIENCE - SUPERVISION AND MANAGEMENT
Polk State College
Winter Haven, FLSkills
- Exceptional Client Communication
- Case File Organization
- Problem Resolution
- Insurance Product Knowledge
- Cross Trained
- Critical Thinking
- Advanced Problem Solving
- Service Quality Assurance
Additional Information - Internships
- Records Technician, Orange County Sheriff Office, Prepare case packages for State Attorneys Office, Sorting correspondence, Tasking deputies for additional information in regards to State Attorney request
- File Clerk, Ronald J Langa Law Office, File Workers' Compensation, Automobile Accident, Slip and Fall, Product Liability, Medical Malpractice, and Personal Injury law cases, Order medical records and bills, Indexing a multitude documents accurately into the court files
- Student Aid, Bartow Courthouse, Handles monetary judgment, injunctions, mortgage foreclosures, negligence, professional malpractice cases, File $5,000 or less amounts for small claims court, File $15,000+ amount for county claims, Complete mail and judges run
Timeline
LEGAL ADMINISTRATIVE SUPPORT
State Farm
12.2022 - Current
LICENSING TECHNICIAN
Geico
01.2021 - 03.2022
RESIDENTIAL RETENTION AGENT
Charter Communications
05.2019 - 03.2020
PARALEGAL
Bruno Dezayas Law Firm
10.2018 - 03.2019
HUMAN RESOURCE ASSISTANT
SeaWorld Parks & Entertainment
02.2017 - 06.2018
BACHELOR OF APPLIED SCIENCE - SUPERVISION AND MANAGEMENT
Polk State College