Ariel Johnson
Magnolia,MS
Summary
I am very honest with every job with a solid background in customer service. Satisfy customers with exceptional service. Use slow periods effectively to stay on top of daily work while seeking opportunities to improve and learn different techniques and experience. Secondly, results-oriented management trainee driven to consistently exceed objectives in sales, service and operations. History of providing high-quality support to customers and staff alike. Focused on continuous professional development and process improvements. Also, I'm a motivated service worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. I'm also a dynamic director who oversees every facet of production with strong project management and decision-making skills. I can bring comprehensive knowledge of writing, planning, and technical operations. Skilled at coordinating production plans and personnel resources to complete work under tight deadlines.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Instructional Interventionist
South Pike School District
Magnolia, MS
06.2022 - Current
- Assessed and documented student progress with established goals.
- Developed interventions for students currently struggling or at risk of falling behind.
- Helped students prepare for standardized tests and reviewed results against objectives after completion.
- Planned daily activities to keep students engaged and on track with learning goals.
- Provided emotional support to students and families.
- Maintained accurate records of student progress and attendance.
- Taught reading and math to individual and small groups.
Manager Trainee
Arctic Blast Snowballs
Magnolia, MS
03.2016 - Current
- Collaborated with team members to meet daily demands and handle challenging projects
- Taking customers orders and making sure customers are satisfied with their order prepping making syrup,restocking ice blocks, restocking utensils and napkins, and sanitizing work area
- Explained services and products to customers in friendly and engaging way.
- Resolved escalated concerns using professionalism and understanding of facets of issue.
- Rotated merchandise and displays to feature new products and promotions.
- Planned and implemented team projects to accomplish objectives.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Director
Davion Taylor Foundation
Magnolia , MS
05.2022 - Current
- Developed and maintained courteous and effective working relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
Substitute Teacher
South Pike School District
Magnolia , MS
01.2022 - 05.2022
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Customer Service Associate
Home Depot
Brookhaven, MS
08.2020 - 05.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Head Waitress
Sweet Tooth Cafe'
Summit, MS
02.2016 - 03.2020
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Trained staff members on use of POS system.
- Managed food resources, memorized orders and coordinated customer service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Education
Environmental Science
Alcorn State University
Lorman, MS05.2024
High School Diploma -
South Pike School District
Magnolia, MS05.2013
Skills
- Task Delegation
- Special Assignments
- Cash Register Operations
- Loyalty Building
- Staff Collaboration
- Classroom Management
- Organization and Planning
- Data Entry and Maintenance
- POS Systems and Ordering Platforms
- Service Prioritization
- Business Growth and Marketing Strategies
- Financial Reporting
- Budget Oversight
- Financial Management
Certification
National Career Readiness Certificate 2022
Timeline
Instructional Interventionist
South Pike School District
06.2022 - Current
Director
Davion Taylor Foundation
05.2022 - Current
Substitute Teacher
South Pike School District
01.2022 - 05.2022
Customer Service Associate
Home Depot
08.2020 - 05.2021
Manager Trainee
Arctic Blast Snowballs
03.2016 - Current
Head Waitress
Sweet Tooth Cafe'
02.2016 - 03.2020
Environmental Science
Alcorn State University
High School Diploma -
South Pike School District
National Career Readiness Certificate
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