Ariel Matos
Boston,MA
Summary
With more than 4+ years of customer service experience, my objective is solely working with and helping others. I strive to assist others as best as possible, Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
Work History
Recovery Clerk
BJ's Wholesale
05.2024 - 03.2025
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated excellent problem-solving skills by addressing inventory or pricing issues promptly, ensuring minimal disruption to store operations.
- Enhanced inventory accuracy by diligently scanning and updating product information in the system.
- Collaborated with team members to maintain an organized, clean, and well-stocked store environment for optimal shopping experiences.
- Assisted customers with locating products or answering questions regarding pricing, contributing to a positive shopping experience.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
Unit Coordinator
Whittier Health Center
10.2020 - 04.2024
- Access Computer and Inputs Data As Required
- Verifies Demographics and Insurance Information With Patient
- Answers Telephone Que System And Scheduling Appointments For All Providers
- Maintain a Clean And Organized Work Area And Patient Waiting Area.
- Created Providers schedules
- Register Patients
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
- Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records.
- Educated staff and visitors on importance of proper hygiene and social distancing to practice protective measures and avoid infection transmission.
- Enhanced unit efficiency by maintaining up-to-date patient information and coordinating interdisciplinary care.
Customer Service Rep
06.2015 - 03.2016
- Delta Dental
- Verified Members Eligibility and Dental Providers
- Answered A High Volume Of Calls
- Assisted MA Health Connector Members With Different Type of Plans
- Provided Information To Members And Dental Providers Regarding Dental Benefits
Mail Clerk
Citizens Bank
06.2013 - 09.2013
- Process Incoming/Outgoing Mail
- Sorting Bundles Of Mail
- Delivered Mail to Different Departments
- Scan Packages And Mails into Database
Customer Service Rep
Whittier Health Center
09.2007 - 08.2012
- Scheduled Appointments
- Answered A High Volume Of Phone Calls In A Fast And Timely Manner
- Verified Patients Eligibility Using Database Neehenet
- Collected And Process Patients Co- Payments
Education
ASSOCIATE’S DEGREE - BUSINESS CLASSES AND ACCOUNTING
ROXBURY COMMUNITY COLLEGE
ROXBURY, MA6.2014
Skills
- OSHA-10 (LIFE TIME)
- Neehennet Software
- Epic Software
- ALWAYS Reliable
- Hard Worker
- Team Player
- Administrative and Office Support
- Microsoft Word
- Call Center Operations
- Senior Leadership Support
- Customer Relations
- Calm and Professional Under Pressure
- Conflict Resolution
- Stocking and Replenishing
- Multi-Line Telephone Operation
- Coordination
- Customer Service
- Team Development
- Customer Relationship Management
- Schedule Mastery
Languages
Spanish
Native or Bilingual
Timeline
Recovery Clerk
BJ's Wholesale
05.2024 - 03.2025
Unit Coordinator
Whittier Health Center
10.2020 - 04.2024
Customer Service Rep
06.2015 - 03.2016
Mail Clerk
Citizens Bank
06.2013 - 09.2013
Customer Service Rep
Whittier Health Center
09.2007 - 08.2012
ASSOCIATE’S DEGREE - BUSINESS CLASSES AND ACCOUNTING
ROXBURY COMMUNITY COLLEGE