Ariel Matos
Boston,MA
Summary
With more than 4+ years of customer service experience, my objective is solely working with and helping others. I strive to assist others as best as possible, Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
Work History
Recovery Clerk
BJ's Wholesale
Quincy, MA
05.2024 - 03.2025
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated excellent problem-solving skills by addressing inventory or pricing issues promptly, ensuring minimal disruption to store operations.
- Enhanced inventory accuracy by diligently scanning and updating product information in the system.
- Collaborated with team members to maintain an organized, clean, and well-stocked store environment for optimal shopping experiences.
- Assisted customers with locating products or answering questions regarding pricing, contributing to a positive shopping experience.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
Unit Coordinator
Whittier Health Center
1290 Tremont St, Roxbury MA 02120
10.2020 - 04.2024
- Access Computer and Inputs Data As Required
- Verifies Demographics and Insurance Information With Patient
- Answers Telephone Que System And Scheduling Appointments For All Providers
- Maintain a Clean And Organized Work Area And Patient Waiting Area.
- Created Providers schedules
- Register Patients
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
- Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records.
- Educated staff and visitors on importance of proper hygiene and social distancing to practice protective measures and avoid infection transmission.
- Enhanced unit efficiency by maintaining up-to-date patient information and coordinating interdisciplinary care.
Customer Service Rep
06.2015 - 03.2016
- Delta Dental
- Verified Members Eligibility and Dental Providers
- Answered A High Volume Of Calls
- Assisted MA Health Connector Members With Different Type of Plans
- Provided Information To Members And Dental Providers Regarding Dental Benefits
Mail Clerk
Citizens Bank
06.2013 - 09.2013
- Process Incoming/Outgoing Mail
- Sorting Bundles Of Mail
- Delivered Mail to Different Departments
- Scan Packages And Mails into Database
Customer Service Rep
Whittier Health Center
Roxbury, MA
09.2007 - 08.2012
- Scheduled Appointments
- Answered A High Volume Of Phone Calls In A Fast And Timely Manner
- Verified Patients Eligibility Using Database Neehenet
- Collected And Process Patients Co- Payments
Education
ASSOCIATE’S DEGREE - BUSINESS CLASSES AND ACCOUNTING
ROXBURY COMMUNITY COLLEGE
ROXBURY, MA6.2014
Skills
- OSHA-10 (LIFE TIME)
- Neehennet Software
- Epic Software
- ALWAYS Reliable
- Hard Worker
- Team Player
- Administrative and Office Support
- Microsoft Word
- Call Center Operations
- Senior Leadership Support
- Customer Relations
- Calm and Professional Under Pressure
- Conflict Resolution
- Stocking and Replenishing
- Multi-Line Telephone Operation
- Coordination
- Customer Service
- Team Development
- Customer Relationship Management
- Schedule Mastery
Languages
Spanish
Native or Bilingual
Timeline
Recovery Clerk
BJ's Wholesale
05.2024 - 03.2025
Unit Coordinator
Whittier Health Center
10.2020 - 04.2024
Customer Service Rep
06.2015 - 03.2016
Mail Clerk
Citizens Bank
06.2013 - 09.2013
Customer Service Rep
Whittier Health Center
09.2007 - 08.2012
ASSOCIATE’S DEGREE - BUSINESS CLASSES AND ACCOUNTING
ROXBURY COMMUNITY COLLEGE