Summary
Overview
Work History
Education
Skills
Timeline
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Ariel Mullins

Detroit,MI

Summary

Proven multitasker and team collaborator, I excelled at Urban Soul by enhancing customer satisfaction and streamlining seating processes, demonstrating exceptional customer service and effective time management. Trained staff at Red Lobster, ensuring high service standards and efficiency, showcasing my ability to lead and manage under pressure.

Overview

5
5
years of professional experience

Work History

Host /Food and Beverage Attendant

Golden Corral Buffet And Grill
12.2020 - 12.2023
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Head Hostess

Red Lobster
07.2020 - 12.2020
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.

Restaurant Hostess

Urban Soul
04.2019 - 07.2020
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

Postsecondary Nondegree Award - Medical Assisting

Ross Medical Education Center
Flint, MI
05.2023

High School Diploma -

My Virtual Academy
Clinton Township, MI
06.2022

Skills

  • Customer Service
  • Team Collaboration
  • Multitasking proficiency
  • Effective Time Management

Timeline

Host /Food and Beverage Attendant

Golden Corral Buffet And Grill
12.2020 - 12.2023

Head Hostess

Red Lobster
07.2020 - 12.2020

Restaurant Hostess

Urban Soul
04.2019 - 07.2020

Postsecondary Nondegree Award - Medical Assisting

Ross Medical Education Center

High School Diploma -

My Virtual Academy

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Ariel Mullins