Ariel Pena
Clifton,NJ
Overview
27
27
years of professional experience
Work History
Senior Credit and Collection Representative- PAID
PSEG
12.2025 - Current
- Managed customer accounts and addressed inquiries.
- Demonstrates strong leadership and organizational skills by effectively supporting management.
- Oversee team workflow and daily operations.
- Utilized CRM systems to track interactions and maintain accurate account records.
- Collaborated with team members to develop strategies for reducing Accounts Receivables.
- Provided training and support to new team members on policies and procedures.
- Analyzed customer financial records to determine payment assistance qualifications.
- Entered client details and notes into system for interdepartmental access and review.
- Responded to customer inquiries and provided detailed account information.
- Enhanced client satisfaction with timely resolution of disputes and updates of application process.
- Facilitated open lines of communication between internal departments and state agencies to ensure a seamless application
- Handled highly sensitive information responsibly while maintaining strict confidentiality standards.
- Resolved challenging situations with friendly but firm strategies.
Field Service Representative
PSEG
09.2025 - 12.2025
- Demonstrated strong customer engagement by scheduling appointments, initiating service orders, and performing detailed account investigations.
- Experienced in identifying and resolving issues such as cross-meter and rate discrepancies, ensuring accuracy and customer satisfaction.
- Provided detailed reports post-service visits to document issues resolved, recommendations made, and insure proper billing.
Collection Representative
PSEG
11.2014 - 09.2025
- Resolved customer inquiries regarding account balances and payment options.
- Processed payments and established payment arrangements for overdue accounts.
- Maintained accurate records of interactions in collections management system.
- Collaborated with team members to streamline collection processes and improve efficiency.
- Educated customers on billing procedures and available financial assistance programs.
- Assisted in training new representatives on best practices and systems use.
- Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
- Negotiated to collect balance in full.
- Reviewed collection reports to determine status of collections and amounts of outstanding balances.
- Delivered exceptional customer service and maintained calm and professional demeanor.
- Contributed to improved cash flow by consistently meeting or exceeding monthly recovery goals set by management.
Meter Reader
PSEG
09.1999 - 11.2014
- Collected and recorded meter readings accurately for residential and commercial accounts.
- Ensured compliance with safety protocols while performing field inspections.
- Responded to customer inquiries regarding meter usage and billing discrepancies.
- Conducted thorough visual inspections of meters to identify potential issues or malfunctions.
- Assisted in training new employees on safe reading practices and operational procedures.
- Implemented process improvements to enhance efficiency of meter reading operations.
- Supported efficient route planning with thorough documentation of meter locations and access points.
- Maintained professional relationships with clients while performing on-site visits, fostering a positive company image.
- Attended safety meetings and took part in safety awareness trainings and programs.
- Enhanced overall efficiency by utilizing handheld devices for quick data entry during site visits.
- Contributed to safety initiatives by promptly reporting potential hazardous conditions to management.
- Exceeded monthly quota expectations with consistent high-quality work and diligent time management skills.
Education
High School Diploma -
Passaic County Technical-Vocational School
Wayne, NJ06.1999
Skills
- Team player
- Policy standards and guidelines
- Goals and performance
- Effective communication
- Organizational skills
- Reliability
- Teamwork and collaboration
- Team oversight
Timeline
Senior Credit and Collection Representative- PAID
PSEG
12.2025 - Current
Field Service Representative
PSEG
09.2025 - 12.2025
Collection Representative
PSEG
11.2014 - 09.2025
Meter Reader
PSEG
09.1999 - 11.2014
High School Diploma -
Passaic County Technical-Vocational School