Rebekah Shoemaker
Columbia City,IN
Summary
Dynamic Collections Representative with excellent communication and negotiation skills. Persistent, firm and consistent in abiding by all policies and procedures. Excels through nonconfrontational negotiation and reasoning.
Overview
15
15
years of professional experience
Work History
Customer Financial Services Senior Credit and Collections Representative
Highridge Medical
Westminster, CO
02.2025 - Current
- Collaborated with cross-functional teams including sales, marketing, and operations to address complex customer inquiries or issues
- Provided regular updates on account performance and market trends to senior management
- Served as the main point of contact for all client inquiries and issue resolution
- Developed strong relationships with customers by providing empathetic and professional assistance during the collection process
- Demonstrated excellent problem-solving skills when handling difficult situations or challenging debtors
CSR - Customer Service Representative II
1st Source Bank
Columbia City, IN
01.2024 - 01.2025
- Provided exceptional customer service to bank customers, ensuring a positive and professional experience
- Processed various financial transactions including deposits, withdrawals, and loan payments with accuracy and efficiency
- Assisted customers with account inquiries, providing information on balances, transaction history, and other banking services
- Identified opportunities to cross-sell bank products such as credit cards, loans, and savings accounts to meet customer needs. Consistently met or exceeded sales goals.
- Served as a resource person for colleagues seeking assistance with complex transactions or difficult situations
Customer Service Representative
The UPS Store
Warsaw, IN
03.2023 - 12.2023
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Assisted with order fulfillment processes such as tracking shipments or coordinating returns/exchanges when necessary
- Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
Toddler Teacher
Max's Playhouse
Culver, IN
12.2021 - 03.2023
- Created and implemented age-appropriate lesson plans for toddlers, focusing on social, emotional, cognitive, and physical development
- Utilized various teaching methods such as storytelling, music, art, and play to engage toddlers in interactive activities
- Monitored and assessed each child's progress through regular observations and assessments
- Cultivated a love for reading by introducing age-appropriate books and encouraging storytime sessions
- Participated in professional development opportunities to stay updated on best practices in early childhood education
Church Secretary
Tippecanoe Community Church
Tippecanoe, IN
01.2017 - 03.2020
- Oversaw the maintenance of office equipment and supplies inventory to ensure availability when needed
- Provided administrative support to clergy members by preparing documents such as sermons or newsletters
Part-Time Nanny Serving
Bennett Family
Nappanee, IN
10.2018 - 01.2020
- Provided attentive and nurturing care for children, ensuring their safety and well-being at all times
- Created a stimulating and educational environment by planning age-appropriate activities, including arts and crafts, games, and outings
- Maintained a clean and organized living space for the children by tidying up toys, preparing meals/snacks, and completing light housekeeping tasks
- Built strong relationships with children through active listening, empathy, patience, and understanding their individual needs/personalities
- Promoted physical activity through outdoor playtime/exercise routines to enhance gross motor skills development
Print Office Assistant
Bowen Printing
Plymouth, IN
06.2017 - 06.2018
- Maintained electronic and physical filing systems to ensure easy retrieval of documents
- Handled incoming calls, took messages, and directed inquiries to appropriate staff members
- Performed general administrative tasks including photocopying, scanning documents, mailing letters/packages, etc
- Created spreadsheets or databases to track various office metrics such as expenses or inventory levels for reporting purposes
Lead Cashier
Dollar General
Mentone, IN
04.2017 - 06.2017
- Managed cash register operations, including handling cash transactions, processing returns, and providing excellent customer service
- Maintained accurate records of daily sales, returns, and voids to reconcile with end-of-day reports
- Resolved customer complaints or issues regarding refunds or exchanges promptly and professionally
- Developed strong product knowledge to assist customers with inquiries about merchandise availability or pricing
- Maintained a clean and organized checkout area by regularly restocking bags, receipt paper rolls, and other supplies as needed
Full-Time Nanny Serving
Essig Family
South Bend, IN
01.2012 - 12.2015
- Provided personalized and attentive care for 4 children, ensuring their safety, well-being, and development
- Created engaging and educational activities to promote cognitive, physical, and social development in accordance with each child's age and interests
- Established a nurturing and supportive environment by building strong relationships with children and their families
- Maintained a clean and organized living space for the children, including meal preparation, laundry, and tidying up after activities
- Managed daily schedules of activities such as school drop-offs/pick-ups, extracurriculars, playdates, doctor appointments while ensuring punctuality
Teacher
Little Lighthouse Early Learning Ministry
South Bend, IN
01.2011 - 12.2012
- Developed and implemented age-appropriate curriculum for children in accordance with state guidelines
- Led daily activities such as circle time, arts and crafts, storytime, outdoor play, and sensory exploration to promote learning and development
- Provided individualized attention to each child's needs, fostering their cognitive, physical, and social growth
- Collaborated with parents to understand their child's unique requirements and provide regular updates on progress
- Maintained accurate records of children's attendance, behavior incidents, milestones achieved, and parent communication
Education
None - Early Childhood Education
Ivy Tech Community College of Indiana
Indianapolis, INHigh School Diploma -
Home Educated
South Bend, IN05.2000
Skills
- Team player
- Goal oriented
- Data entry
- Friendly voice
- Policy standards and guidelines
- Relationship building
- Collections
Timeline
Customer Financial Services Senior Credit and Collections Representative
Highridge Medical
02.2025 - Current
CSR - Customer Service Representative II
1st Source Bank
01.2024 - 01.2025
Customer Service Representative
The UPS Store
03.2023 - 12.2023
Toddler Teacher
Max's Playhouse
12.2021 - 03.2023
Part-Time Nanny Serving
Bennett Family
10.2018 - 01.2020
Print Office Assistant
Bowen Printing
06.2017 - 06.2018
Lead Cashier
Dollar General
04.2017 - 06.2017
Church Secretary
Tippecanoe Community Church
01.2017 - 03.2020
Full-Time Nanny Serving
Essig Family
01.2012 - 12.2015
Teacher
Little Lighthouse Early Learning Ministry
01.2011 - 12.2012
None - Early Childhood Education
Ivy Tech Community College of Indiana
High School Diploma -
Home Educated