Jocelyn Ferris
San Marcos,CA
Summary
Dynamic Credit and Collections Representative with a proven track record at Sunbelt Rentals, Inc. Skilled in debt negotiation and relationship building. I enhanced collections efficiency through strategic communication and data analysis. Committed to fostering positive client interactions while achieving timely payments and improving customer satisfaction.
Overview
5
5
years of professional experience
Work History
Credit and Collections Representative
Sunbelt Rentals, Inc.
04.2023 - Current
- Managed collections processes to ensure timely payments from clients.
- Assisted customers with account inquiries and payment arrangements.
- Resolved billing discrepancies to enhance customer satisfaction and retention.
- Collaborated with team members to refine collection strategies and improve efficiency.
- Analyzed account data to identify trends and recommend intervention strategies.
- Counseled debtors on payment options and arranged installment agreements.
- Processed payments and contracts on accounts.
- Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
- Analyzed customer financial records to determine appropriate payment plan.
- Established relationships with customers to encourage payment of delinquent accounts.
- Prepared and submitted legal documents to initiate court proceedings.
Patient Access Representative
AdventHealth
06.2021 - 04.2023
- Facilitated patient registration and appointment scheduling using electronic health record systems.
- Assisted patients in understanding insurance benefits and payment options to enhance access to care.
- Supported front desk operations by managing phone inquiries and directing patients efficiently.
- Verified patient information and maintained accurate records to ensure compliance with healthcare regulations.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
Skills
- Team player
- Goal oriented
- Team collaboration
- Data entry
- Credit analysis
- Debt negotiation
- Active listening
- Relationship building
- Effective communication
Timeline
Credit and Collections Representative
Sunbelt Rentals, Inc.
04.2023 - Current
Patient Access Representative
AdventHealth
06.2021 - 04.2023