Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
Generic

Fatimah Fuzzell

Tampa,FL

Summary

Oversees the collection process for automobile loans and leases Along with Banking Knowledge. Responsibilities involve Managing and Executing strategies to recover and Process overdue and current due payments from borrowers. Strong communication skills, Negotiation Abilities, Repossession and Reinstatement Tactics and a thorough understanding of Lending Practices and Regulations. Senior Representative ensures timely payments and navigates Customer interactions to effectively resolve outstanding debts while maintaining positive relationships with clients.

Overview

7
7
years of professional experience

Work History

Credit Collections Representative

JPMorgan Chase
Tampa, FL
03.2024 - Current
  • Handles inquiries about account status and payment plans to resolve account delinquency.
  • Manages customer accounts and concerns to ensure timely payments were received.
  • Maintains compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
  • Negotiates repayment plans to collect balance in full by identifying causes of delinquent payments to assist in the recovery of debt and meet realistic timeframes.
  • Researches billing errors and discrepancies to initiate corrective action to insure account accuracy.
  • Contributes to a positive work environment by providing support, guidance, and expertise to junior team members as they navigate complex collections situations.

Auto Loan & Lease Collections Sr. Representative

Santander Consumer USA
12.2021 - 12.2023
  • Account Management: Oversee a portfolio of overdue auto loan and lease accounts, managing the collection process from initial contact to resolution.
  • Negotiation and Payment Plans: Use negotiation skills to establish repayment plans and options that are feasible for customers such as extensions, hardship modifications, reinstatements, and repair claims to make the best business decision for Santander Consumer USA while aligning with the lender's objectives to recover overdue payments.
  • Transaction Processing: Managing and processing various types of payments, including electronic transfers, wire transfers, ACH transactions, checks, and other financial instruments.
  • Reconciliation: Reconciling payment records regularly to ensure that the accounts are balanced, and there are no discrepancies between recorded payments and actual received amounts.
  • Compliance Adherence: Ensuring strict adherence to banking regulations, compliance standards, and security protocols to safeguard sensitive financial information and prevent fraudulent activities.
  • Legal Compliance: Ensuring compliance with state laws and the terms outlined in the loan agreement regarding repossession procedures, including the requirement for notification, time frames, and repossession methods.
  • Notification of Repossession: Notifying the borrower about the repossession, providing details on how they can reclaim personal belongings from the vehicle and informing them of the next steps in the process.
  • Collaboration: Working closely with other departments, such as customer service, risk management, and IT, to coordinate payment activities and resolve complex issues

Customer Service/Telesales Representative

Verizon Wireless Telesales/AT&T Business Telesales
06.2019 - 09.2021
  • Complete given tasks in an organized and timely manner
  • Easily adapts to team settings, Maintain company goals set for sales and revenue
  • Respond and resolve escalated calls
  • Provide extensive knowledge in an understanding manner
  • Work in a team environment to fulfill 20-30 sales daily
  • Identified and responded to customer requests and concerns through email, online chat, and phone for customers.

Office Assistant

J&M Consulting Firm
01.2018 - 05.2019
  • Schedules given appointments between upper management and clientele
  • Organized paperwork to maintain client files
  • Interact with clients on behalf of the company
  • Provide information about products and services
  • Maintained and updated office records, both digital and physical.
  • Collaborated with various departments to complete assigned tasks.
  • Prepared and edited documents to produce precise, accurate and professional communication.

Education

Associate of Arts And Sciences - Health Sciences

Pasco Hernando State College
Wesley Chapel, FL
12.2022

Skills

Financial Services

Debt collections

Reinstatements

Auto loan Management

Banking Compliance

Negotiation Abilities

Understanding Payment Processing Strategies

Compliance and Regulatory Knowledge

Analytical thinking

Affiliations

Keep Tampa Bay
Beautiful

South Tampa Chamber
of Commerce


Accomplishments

  • Pinkfreakz.com — clothing website
  • Pink freakz is a retail clothing website targeted to teens all nationally and internationally
  • Coming Soon; Reference: https://pinkfreakz.com/
  • South Tampa Chamber of Commerce
  • Keep Tampa Bay Beautiful

Languages

2

Timeline

Credit Collections Representative

JPMorgan Chase
03.2024 - Current

Auto Loan & Lease Collections Sr. Representative

Santander Consumer USA
12.2021 - 12.2023

Customer Service/Telesales Representative

Verizon Wireless Telesales/AT&T Business Telesales
06.2019 - 09.2021

Office Assistant

J&M Consulting Firm
01.2018 - 05.2019

Associate of Arts And Sciences - Health Sciences

Pasco Hernando State College

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Fatimah Fuzzell