Nikita Banks
SAN ANTONIO,TEXAS
Summary
Self-starter, who applies individual intuitive to get the job done. Organized and goal oriented. Able to handle challenges and work well with others. Combine patience, determination, and persistence to troubleshoot client issues. Confident, articulate, and professional speaking abilities and experience.
Overview
19
19
years of professional experience
Work History
Credit Collections Representative
CONN’S CALL CENTER
05.2010 - 02.2024
- Identified, initiated, and facilitated resolution of customer issues
- Received incoming phone calls and gave professional customer service help to customers about questions on delinquent accounts
- Process and generate invoices
- Reconciled discrepancies with clients
- Knowledge of handling payment arrangements for customer
- Knowledge of Fair Debt Collections Laws
Collections Agent
Att call center
05.2005 - 12.2009
- Managed high-volume collections through effective communication and negotiation strategies.
- Developed payment plans tailored to client circumstances, increasing recovery rates.
- Utilized CRM systems to track account statuses and document interactions efficiently.
- Trained junior agents on best practices for conflict resolution and customer engagement.
Education
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Thomas Christian Academy
01.2005
Skills
- Customer Service Relations
- High volume phone calls
- Payment arrangements
- Contacting customers about delinquent payment
- Word Perfect
- Excel
- Outlook
- Microsoft Word
Skills And Organizations
- 10 Key
- Customer Service Relations
- Able to handle high volume phone calls
- In depth knowledge of handling payment arrangements for customers
- Proven record of contacting customer’s about delinquent payment.
Timeline
Credit Collections Representative
CONN’S CALL CENTER
05.2010 - 02.2024
Collections Agent
Att call center
05.2005 - 12.2009
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Thomas Christian Academy