Andre Crosland
Jamaica,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Credit Collections Representative
Consolidated Edison Inc
09.2005 - 12.2023
- Improved customer payment rates by developing and implementing effective collection strategies.
- Increased efficiency in the collections process through regular monitoring and analysis of outstanding accounts.
- Maximized debt recovery by establishing strong relationships with clients and utilizing persuasive negotiation tactics.
- Maintained accurate records of customer communications, payments, and account status for optimal reporting and analysis purposes.
- Promoted a positive customer experience during the collections process, leading to increased client retention rates.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Driver Coordinator
Region Care
01.2023 - 09.2023
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Minimized liability by consistently following road rules when driving.
Driver/Custodian/Maintenance Assistant
Graham Windham
10.2004 - 09.2005
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Education
High School Diploma -
Canarsie High School
Brooklyn, NY06.1992
Skills
- Conflict resolutions
- Organizational skills
- Customer service
- Effective communication
- Client Relations
Certification
- Gas Pipeline Certified - September 2023
Timeline
Driver Coordinator
Region Care
01.2023 - 09.2023
Credit Collections Representative
Consolidated Edison Inc
09.2005 - 12.2023
Driver/Custodian/Maintenance Assistant
Graham Windham
10.2004 - 09.2005
High School Diploma -
Canarsie High School