Macy Hankel
Saint Paris
Summary
Results-driven Credit Collections Representative recognized for productivity and efficiency in task completion. Skilled in negotiation, account reconciliation, and regulatory compliance, ensuring accurate and timely resolution of disputes. Excel in communication, problem-solving, and time management, leveraging these soft skills to navigate complex collections scenarios successfully and maintain positive client relations.
Skilled in managing both consumer and commercial accounts for timely collections. Well-versed in negotiating payment arrangements, understanding financial hardships, and maintaining respectful yet persuasive communication with clients. Strong analytical skills to track payments effectively and resolve billing discrepancies, contributing to improved cash flow and reduced delinquencies in previous roles. Adapt at fostering positive relationships with customers, enhancing client retention and satisfaction.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
Work History
Credit Collections Representative
Synchrony financial, Resolution Services
Cincinnati
06.2021 - 07.2025
- Managed customer accounts to ensure timely payment and resolution of outstanding balances.
- Communicated with clients through calls for overdue payments and payment plans.
- Documented collection activities accurately in the company's credit management system.
- Assisted in developing strategies for effective debt recovery while maintaining customer relationships.
- Maintained compliance with industry regulations and company standards during collections processes.
- Processed payments received from customers accurately and efficiently.
- Participated in training sessions conducted by management team members regarding best practices for collections activities.
Customer Service Representative
Assurant Specialty Property
Springfield
06.2019 - 06.2021
- Assisted customers with inquiries regarding property insurance policies and claims.
- Resolved customer complaints by providing effective solutions and follow-up support.
- Documented customer interactions in the CRM system for accurate record-keeping.
- Educated clients on policy coverage options and benefits to enhance understanding.
- Handled high-volume calls while maintaining a professional demeanor and composure.
- Participated in training sessions to stay updated on company policies and procedures.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Server
Texas Roadhouse
Springfield
12.2018 - 08.2019
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed food and drink orders accurately for guests.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely order delivery to guests.
- Resolved customer complaints promptly to enhance guest satisfaction experience.
- Utilized menu knowledge to make recommendations and upsell items effectively.
Education
Springfield High School
Springfield, OHSkills
- Debt recovery
- Payment processing
- Credit management
- Compliance adherence
- Collection strategy
- Conflict resolution
- Time management
- Negotiation skills
- Problem solving
- Payment arrangements
- Patience and persistence
- Stress tolerance
- Collections best practices
- Call center experience
- Following conversation scripts
Languages
American Sign Language
Limited
Timeline
Credit Collections Representative
Synchrony financial, Resolution Services
06.2021 - 07.2025
Customer Service Representative
Assurant Specialty Property
06.2019 - 06.2021
Server
Texas Roadhouse
12.2018 - 08.2019
Springfield High School