Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Lisa Ard

Amarillo,TX

Summary


Professional seasoned representative with robust experience and strong commitment to delivering exceptional results. Effective at collaborating within teams and adapting to changing needs to ensure reliability and success. Skilled in communication, problem-solving, and customer relations, with focus on achieving impactful outcomes. Valued for proactive approach, integrity, and ability to build lasting professional relationships.

Overview

28
28
years of professional experience

Work History

Representative Credit and Collections

Xcel Energy
05.2014 - Current
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Registered Early Childhood Provider

Self-employeed
08.2010 - 02.2014
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Ensured child safety through diligent supervision and adherence to established protocols.
  • Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Collaborated with parents to develop individualized care plans addressing specific needs of their children.
  • Established daily routines to provide structure and predictability for children under care.
  • Supported cognitive development with age-appropriate learning materials and engaging educational games.
  • Developed fine motor skills with hands-on activities such as arts and crafts or puzzles.
  • Improved communication skills by engaging children in age-appropriate conversations and active listening.
  • Provided transportation to extracurricular activities, ensuring punctuality and fulfilling parental requests.
  • Read stories, sang songs and facilitated creative play.
  • Assisted in potty training and toilet hygiene.
  • Responded to inquiries from parents and guardians.

Credit and Collections Representative

Southwestern Public Service Company
07.1997 - 07.2010
  • Processed payments and contracts on accounts.
  • Counseled debtors on payment options and arranged installment agreements.
  • Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
  • Proficiently navigated industry-specific software tools for efficient tracking, reporting, and analysis of collection efforts.
  • 2007 I was the 2nd top collector and inducted into the Million Dollar Club Hall of Fame
  • 2008 Board member of the Kiwanis Club
  • Worked several positions with Xcel Energy during this time: Part time Power Caller from 1997-1998, part time Collector for Colorado customers from 1998-1999, full time skip tracer from 2000-2001 and full-time Credit and Collections Representative from 2002-2010.

Education

High School Diploma -

Farwell High School
Farwell

Nursing And Business

Clovis Community College
Clovis, NM

Skills

  • Goal oriented
  • Debt recovery
  • Data entry proficiency
  • Credit analysis
  • Skip tracing
  • Financial aid
  • Payment arrangements
  • Patience and persistence
  • Call center experience
  • Stress tolerance
  • Complex Problem-solving
  • Negotiation
  • Payment acceptance
  • Teamwork
  • Customer service
  • Multitasking
  • Updating customer accounts
  • Documentation skills

Accomplishments

    2000 Employee of the Year

    Successfully passed the Front-Line Assessment required for leadership positions on 10/30/2018

Timeline

Representative Credit and Collections

Xcel Energy
05.2014 - Current

Registered Early Childhood Provider

Self-employeed
08.2010 - 02.2014

Credit and Collections Representative

Southwestern Public Service Company
07.1997 - 07.2010

High School Diploma -

Farwell High School

Nursing And Business

Clovis Community College

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Lisa Ard