Nikita Banks
SAN ANTONIO
Summary
Self-starter, who applies individual intuitive to get the job done. Organized and goal oriented. Able to handle challenges and work well with others. to troubleshoot client issues. Confident, articulate, and professional speaking abilities and experience.
Overview
19
19
years of professional experience
Work History
Credit Collections Representative
CALL CENTER
01.2010 - 09.2024
- Identified, initiated, and facilitated resolution of customer issues
- Received incoming phone calls and gave professional customer service help to customers about questions on delinquent accounts
- Process and generate invoices
- Reconciled discrepancies with clients
- Knowledge of handling payment arrangements for customer
- Knowledge of Fair Debt Collections Laws
Collections Agent
ATT Call Center
Jackson
05.2005 - 12.2009
- Managed customer accounts to ensure timely payment and reduce outstanding balances.
- Communicated with customers to negotiate payment plans and resolve account issues.
- Documented all interactions in the customer relationship management system accurately.
Education
Thomas Christian Academy
Skills
- Customer Service Relations
- Handling high volume phone calls
- Handling payment arrangements
- Contacting customers about delinquent payment
- Word Perfect
- Excel
- Outlook
- Microsoft Word
Professional Skills And Organizations
- 10 Key
- Customer Service Relations
- Able to handle high volume phone calls.
- In depth knowledge of handling payment arrangements for customers
- Proven record of contacting customer’s about delinquent payment.
Timeline
Credit Collections Representative
CALL CENTER
01.2010 - 09.2024
Collections Agent
ATT Call Center
05.2005 - 12.2009
Thomas Christian Academy