Tabitha Devening
Champlin,Minnesota
Summary
Accomplished Operations Specialist with expertise in ACH transaction management and a proven track record at Catholic United Financial Credit Union. Demonstrates exceptional attention to detail and communication skills, enhancing operational efficiency and member satisfaction. Adept at collaborating with diverse teams to develop innovative solutions and drive organizational success.
Overview
2026
2026
years of professional experience
Work History
Operations Specialist/Senior Financial Services Representative
Catholic United Financial Credit Union
Saint Paul, MN
2022 - Current
- Managed daily operations and workflows for member services team.
- Developed and maintained customer service protocols to enhance member satisfaction.
- Collaborated with other departments to develop solutions that addressed operational issues across the organization.
- Utilized payment processing systems to streamline ACH transaction management.
- Researched customer inquiries related to ACH transactions.
- Processed ACH transactions accurately and efficiently for client accounts.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Operations Specialist
Building Trades Federal Credit Union
01.2018 - 2022
- > Process electronic deposits, payments, and exceptions including but not limited to: Mobile Deposit, Bill Pay, ACH (Automated Clearing House), and Wire Transfers in Fed Advantage.
- > Assist staff with member issues as they relate to accounts, transactions, statements, and credit and debit cards. Also assists members directly with questions, issues or problems.
- > Reconcile general ledger accounts, maintaining in balance and providing documentation as requested/required for reconciliation. Also researches and brings in balance accounts that are out of balance.
- > Process weekly A/P invoices and employee expense reports and mailing checks.
- > Administer the Debit & Credit Card programs by performing card maintenance, orders and reorders as well as processing lost/stolen cards, disputes, chargeback and CAMs alerts.
- > Process and post daily Share Draft files and Return Deposited Items files and make appropriate adjustments as needed including analyzing overdraft items and determine resolution to return or reimburse.
- > Perform Bill Pay related requests to ensure members have proper access and account information is accurate within the Bill Pay Master Site and Core System.
- > Notify the Operations Manager/CFO/CEO about monetary risk related problems where there could be the expectation of a loss to a member or to the credit union.
- > Process monthly payroll/vacation funds.
- > Performing month-end and quarterly tasks.
Loan Officer
Building Trades Federal Credit Union
01.2013 - 01.2018
- Interviewed and evaluated applicants for loans and processed loan applications. Gathered background information and analyzed loan applicant's credit history.
- Approved or denied loan applications based on analysis. Ensured all required documentation is received and maintained in accordance with policies and procedures.
- Cross-sold lending and other credit union products and services.
Member Services Representative
Building Trades Federal Credit Union
01.2005 - 01.2013
- Assisted members in person, via phone, and through the mail by processing deposits, withdrawals, loan payments, cashiers' checks, money orders and cash advances, travelers checks and IRA's.
- Balanced each day's transactions and verified cash totals.
- Performed a broad variety of banking functions such as opening and closing accounts, renewing certificates, and assisting members with bookkeeping and account issues.
- Answered member's questions and performed a variety of account maintenance duties.
- Sold products and services to members by determining ones that best meet their needs as well as performed various clerical and receptionist functions.
Member Services Representative
City & County Federal Credit Union
01.2002 - 01.2005
- Provided service to new and existing members in person and by phone.
- Opened new accounts, maintained and balanced a cash drawer and processed member transactions and loan payments within established guidelines.
Human Resources Payroll Coordinator
Menards
01.1999 - 01.2002
- Administered weekly payroll for 100+ employees, processed health insurance forms, provided new employee orientation, as well as generated reports and completed special projects for management.
Skills
- Attention to detail
- Accuracy
- Professionalism
- Cash handling
- Vault balancing
- Communication skills
- Motivation
- Team player
- Ability to acquire knowledge
- Ability to apply knowledge
- Process documentation
- Issue research
- Operational efficiency
Timeline
Operations Specialist
Building Trades Federal Credit Union
01.2018 - 2022
Loan Officer
Building Trades Federal Credit Union
01.2013 - 01.2018
Member Services Representative
Building Trades Federal Credit Union
01.2005 - 01.2013
Member Services Representative
City & County Federal Credit Union
01.2002 - 01.2005
Human Resources Payroll Coordinator
Menards
01.1999 - 01.2002
Operations Specialist/Senior Financial Services Representative
Catholic United Financial Credit Union
2022 - Current