Morgan Williams
Huntington
Summary
Results-oriented individual with extensive experience in relationship building and problem-solving within the workforce. Adept at promoting services to clients, driving engagement, and ensuring operational efficiency through meticulous attention to detail.
Overview
6
6
years of professional experience
Work History
Senior Financial Services Representative
City National Bank Of WV
Huntington
08.2024 - Current
- Promoted bank services to clients, contributing to increased awareness and customer engagement.
- Assisted clients with account inquiries and transaction processing.
- Responded promptly to customer inquiries via phone or email.
- Maintained detailed records of customer interactions and transactions.
- Established strong and positive working relationships within the organization to contribute to team success.
Quality Store Expert
AAA
Charleston
10.2023 - 08.2024
- Tracked sales performance metrics to identify trends in marketplace.
- Adapted sales strategies from customer interactions and feedback, enhancing customer engagement.
- Utilized communication skills to overcome objections and build rapport.
- Followed up with past due accounts by contacting delinquent customers via telephone or email.
E-Commerce Supervisor
Kroger
Logan
01.2021 - 10.2023
- Supervised daily e-commerce operations and ensured efficient order processing.
- Monitored website performance and resolved technical issues promptly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed to overall efficiency of department by proactively managing resources such as personnel scheduling and supply ordering.
- Maintained accurate inventory records using retail management systems.
Skills
- Sales strategy development
- Performance tracking
- Customer relationship management
- Time management
- File management
- Team Collaboration
- Attention to detail
- Effective communication
Timeline
Senior Financial Services Representative
City National Bank Of WV
08.2024 - Current
Quality Store Expert
AAA
10.2023 - 08.2024
E-Commerce Supervisor
Kroger
01.2021 - 10.2023