Teresa Ashmore
Alma,AR
Summary
Results-oriented financial services professional with expertise in account management and customer relations. Skilled in loan processing and staff training to boost team performance and client satisfaction. Committed to compliance and conflict resolution, consistently delivering service that meets operational goals.
Overview
24
24
years of professional experience
Work History
Senior Financial Services Representative
Arkansas Federal Credit Union
Van Buren, Arkansas
09.2025 - Current
- Processed loan applications and conducted initial credit assessments.
- Educated clients on credit union services and financial products.
- Assisted members with account inquiries and transaction processing.
- Collaborated with team members to enhance customer service strategies.
- Maintained accurate records of member interactions and transactions.
- Trained new staff on policies, procedures, and customer service best practices.
- Organized staff meetings, trainings, and team building activities.
Teller Supervisor
Bank OZK
Ozark, Arkansas
04.2025 - 09.2025
- Supervised teller staff to ensure compliance with bank policies.
- Managed cash handling procedures and daily reconciliation processes.
- Monitored teller performance and provided constructive feedback regularly.
- Trained new tellers on customer service and operational protocols.
- Assisted customers with account inquiries and transaction processing.
- Coordinated scheduling to optimize branch coverage during peak hours.
- Implemented efficiency improvements in transaction workflows and services.
- Resolved customer complaints by facilitating effective communication solutions.
Financial Service Representative
Arkansas Federal Credit Union
08.2024 - 04.2025
- Open Personal and Business Accounts, Loans Personal, Auto, HELOC, Credit Cards, Close the Loans. Have NMLN #
- End of Month Audits, Vault, TCR, TCD, Security Audits, Retention.
- Assisted members with account inquiries and service requests.
- Processed loan applications and maintained accurate records.
- Explained financial products and services to enhance member understanding.
- Managed daily transactions and reconciled discrepancies in accounts.
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
Senior Teller
Arkansas Federal Credit Union
09.2023 - 04.2025
- Supervise Tellers, Cash Handling, make payments, Handle Disputes.
- Assist Members with a warm and professional attitude.
- Help to get members/ customers into the right products. Ability to look and see what would help the customer.
- Order supplies, Sales, Referrals, Handles the vault. Be the difference in everything I do.
- Educated members on credit union products and services for better financial decisions.
Platinum Teller
United Federal Credit Union
12.2021 - 09.2023
- Helping gets customers the right product that helps meet their needs. Sales, Referrals
- Cash Handling, Vault order cash, File Disputes, Debit cards, Retention, Assisted customers
- With a warm and professional attitude
- Open accounts, Close accounts, add beneficiary, Account Maintenance as needed
- To do all you can do for the customer while staying in compliance with company policy. Ask questions to prevent fraud.
Customer Service Rep.
First Western
08.2020 - 12.2021
- Teller Transactions, Open Accounts, Cash handling, Retention, Emails, Scan, Make Debit cards
- Work as a team.
- To do all you can do for the customer while staying in compliance with company policy. Ask questions to prevent fraud.
Teller/ Vault
US Bank
06.2015 - 04.2020
- Helping gets customers the right product that helps meet their needs. Sales, Referrals. Make or order Debit cards. File Disputes.
- Cash Handling, Vault orders, Retention
- To do all you can do for the customer while staying in compliance with company policy. Ask questions to prevent fraud.
- Won Awards for Customer Service. Going above and beyond my job. 2018 and 2019
Tax Preparer
Jackson Hewitt
12.2012 - 02.2015
- Customer Service, Personal and Business Taxes.
District Manager
PCA International
11.2001 - 05.2005
- Interviewed, Hired, Trained, Schedules for 12 studios, Audits, Order Supplies, Sales
- Meet and Passed Company Goal, Customer Service
- Portrait Studios in Walmart
Education
Some College (No Degree) - Business
Carl Albert State College
Sallisaw, OKSkills
- Account management
- Compliance adherence
- Record maintenance
- Financial assessments
- Customer relationship management
- Performance monitoring
- Team leadership
- Staff training
- Loan processing
- Effective communication
- Problem resolution
- Attention to detail
- Conflict resolution
- Credit analysis
- Financial planning
- Banking operations
- Loan applications
- Customer relationship building
- Cash handling
- Financial product sales
- Certificates of deposit
- Account performance reviews
- Account maintenance
- Teller transactions
- Client needs assessment
- Client engagement
- Team building
Timeline
Senior Financial Services Representative
Arkansas Federal Credit Union
09.2025 - Current
Teller Supervisor
Bank OZK
04.2025 - 09.2025
Financial Service Representative
Arkansas Federal Credit Union
08.2024 - 04.2025
Senior Teller
Arkansas Federal Credit Union
09.2023 - 04.2025
Platinum Teller
United Federal Credit Union
12.2021 - 09.2023
Customer Service Rep.
First Western
08.2020 - 12.2021
Teller/ Vault
US Bank
06.2015 - 04.2020
Tax Preparer
Jackson Hewitt
12.2012 - 02.2015
District Manager
PCA International
11.2001 - 05.2005
Some College (No Degree) - Business
Carl Albert State College